Apprentice Team Support Apprentice

HATCHERS SOLICITORS LLP

SHREWSBURY (SY3 8JY)

Closes in 11 days (Monday 25 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

This is an excellent opportunity to work on Reception as part of our Practice Administration Team in our busy office based in Shrewsbury town centre. You will gain experience and knowledge of day-to-day tasks in a legal environment, whilst working towards your apprenticeship, including dealing with clients face to face and on the telephone/email.

Wage

£14,527 a year

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Training course
Business administrator (level 3)
Hours
Monday to Thursday 9am – 5.30pm, Friday 9am – 5pm.

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with all new enquiries by phone, email or face to face
  • Reception and switchboard duties
  • Taking credit card payments
  • Receiving and sorting incoming post and dealing with all paperwork
  • Dealing with outgoing post
  • Opening of electronic files and associated administrative tasks
  • General administration of documents including scanning and photocopying as required
  • File closing and archiving in line with the firm’s procedures

Where you'll work

WELSH BRIDGE
1 FRANKWELL
SHREWSBURY
SY3 8JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHREWSBURY COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be required to attend Shrewsbury College London Rd Campus one day per week for taught input, with the remainder of your working week being based in the workplace setting. You'll be working towards a Level 3 Business Administrator apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental

About this employer

Hatchers Solicitors have two offices in Shropshire, in Shrewsbury and Whitchurch. We offer advice on all areas of law. Our clients are both individuals and businesses from across Shropshire. You will be working in a busy environment where the workload is regularly changing, dealing with the needs/demands of multiple customers/clients.

http://www.hatchers.co.uk (opens in new tab)

After this apprenticeship

There is a wide scope to work across the business with future prospects of a permanent position for the right candidate.

Ask a question

The contact for this apprenticeship is:

SHREWSBURY COLLEGES GROUP

Jules Rhodes

julesr@shrewsbury.ac.uk

01743 653 460

The reference code for this apprenticeship is VAC1000336652.

Apply now

Closes in 11 days (Monday 25 August 2025 at 11:59pm)

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