Business Administration/Reception Apprentice

GARTH COATES

London (WC1A 2HL)

Closes in 29 days (Friday 12 September 2025 at 11:59pm)

Posted on 12 August 2025

Print

Contents

Summary

This is an excellent opportunity to join an organisation as an office administrator working as a business administrator/receptionist. The successful candidate will join a fast-paced team where they will be able to develop their administration skills.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday 9.30am - 5.30pm.

37 hours 30 minutes a week

Start date

Saturday 13 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties are to include but not limited to:

  • Answering phone politely, requesting information, transferring call to relevant caseworker or taking notes as appropriate
  • Answering the door, greeting clients in a polite and respectful manner and informing the relevant caseworker of their arrival, ensuring they are comfortable
  • Offering and providing refreshments
  • Taking in,logging and distributing mail
  • Posting mail on behalf of caseworkers
  • Scanning and photocopying documents and preparing court bundles
  • Assisting caseworkers and management as requested
  • Maintain meeting room and reception area - check after clients have left and keep tidy
  • Checking stationery and kitchen stocks and re-ordering/buying as necessary

Where you'll work

22 Little Russell Street
London
WC1A 2HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administrator standard delivered through 18-months workplace based training
  • Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Initiative
  • Patience

About this employer

Garth Coates Solicitors is a leading law firm, specialising in UK immigration law and citizenship. We are a team of dedicated professionals who work together as a family. We create strong connections with our clients by building trust and confidence through our excellence, reliability and credibility. Our commitment and enthusiasm are reflected in our work and in the service we provide and we are wholly dedicated to providing quality legal services which change the lives of our individual and corporate clients for the better.

https://www.garthcoates.com/ (opens in new tab)

After this apprenticeship

A full-time role within the company.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Sam Stokoe

Sam@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000336643.

Apply now

Closes in 29 days (Friday 12 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.