Business Services Administrator Apprentice
Drummond Central Ltd
NEWCASTLE UPON TYNE (NE2 4PQ)
Closes in 12 days (Monday 25 August 2025 at 11:59pm)
Posted on 11 August 2025
Contents
Summary
The apprentice role is to provide a diverse range of support to the day-to-day running of Drummond Central, playing a vital role in ensuring smooth and efficient operations. You will support all functions of the business, ensuring consistently high standards of client and employee experience, health, safety and wellbeing and business operations.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am to 5:30pm.
37 hours 30 minutes a week
- Start date
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Tuesday 30 September 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Operations
- Manage monthly contracts of business services – e.g. pest control, sanitary bins, secure document disposal, cleaners and utilities
- Ensure all building insurance, safety and maintenance documentation is up to date, is correctly stored & archived
- Maintain register of all subscriptions & contracts held
- Review and order consumables (coffee, milk, drinks, fruit)
- Take responsibility for ensuring fruit is distributed throughout the building, taking a pro-active approach to keeping the coffee machine and drinks fridges fully stocked
- Review & order various supplies that the business requires
- Administrate changes in-line with ISO 27001 requirements put forward by the IT team
- Coordinating facilities and maintain company carbon off-setting
- Work with the IT and Environmental team to instill a recycling culture.
- Maintain and stock the creative cutting room & printing facilities
- Assisting the Head of Studio with co-ordinating the relevant people to undertake wider business needs such as planning and organising of builders and maintenance
Health, Safety and Wellbeing
- Complete a daily health, safety and well-being walk around of the building checking everything is safe, free from hazards, and in working order; including fire exits, trip hazards, working door handles, hand dryers, light bulbs, coffee machine, etc.
- Monitor the cleanliness of the building and kitchen facilities, identifying needs, feeding back any issues to the relevant person including further cleaning opportunities, actively cleaning and tidying when required
- Keep all cupboards organised, stocked, tidy and safe
- Support relevant people where necessary with updating and enacting policies & procedures for Drummond Central
- Monitor adherence to health & safety / COSSH / fire safety
- Monitor and maintain internal data bases for accident and incident reporting and safeguarding logs
- Book in annual works to be carried out – e.g. PAT testing, air-con servicing, fire alarm servicing, intruder alarm servicing
- Adding value to DC, making it a welcoming and supportive place to work
Client Experience
- Take ownership for client and visitor experiences, ensuring communal and client areas are tidy, prepared, and fully stocked
- Play an active and involved customer services role with clients, including meeting and greeting, and preparing drinks where required
- Maintain, tidy, and re-stock meeting rooms, client areas, and all communal areas
- On a daily basis, ensure meeting room tech is in place, set up and in working order
- Be on hand to help tidy up meeting rooms following client meetings
- Maintaining a schedule for parking
- Attend agency and industry entertainment events, sometimes outside of core working hours.
- Are a positive representative of Drummond Central at all times
General Admin
- Book travel and accommodation for various members of the team
- Maintain and order office supplies including stationery
- Organising food, refreshments, and beverage for meetings when required
- Assisting with commercial administration
- Review operational and supply chain performance
- Assist with employee inductions and onboarding experience
- Liaise with each department to understand their weekly, monthly needs and where support can be provided
- Maintain records in the company storage facility
- Populate employee calendars with key events
- Work closely with the Central operations team
- Assist with maintenance of external storage unit when required
- Manage DC email inbox for queries and applications
- Ad hoc tasks as and when required
Where you'll work
68-70 JESMOND ROAD WEST
NEWCASTLE UPON TYNE
NE2 4PQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place in the workplace, no travelling will be required. Webinars with the apprenticeship training provider will take place every 2 weeks.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this employer
We are a creative agency, whether developing strategies, building brands, creating big ideas or delivering assets, our multi-talented team tackle every project in the same way — with confidence, enthusiasm, and a fighting spirit.
https://www.drummondcentral.co.uk/ (opens in new tab)
Company benefits
Annual bonus scheme 23 days annual leave with option to buy additional days, up to a maximum of 3 per year Perkbox subscription Cash health plan
After this apprenticeship
Apprenticeships can progress into a Business Administrator role.
Ask a question
The contact for this apprenticeship is:
Drummond Central Ltd
Linzi Robinson
The reference code for this apprenticeship is VAC1000336607.
Apply now
Closes in 12 days (Monday 25 August 2025 at 11:59pm)
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