Apprentice Client Administrator
E-SERVICE (EUROPE) LTD
WELHAM GREEN NORTH MYMMS (AL9 7JL)
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
Join E-Service (Europe) Ltd as an Apprentice Client Administrator and gain hands-on experience in business operations, customer service, and sales support. Learn key admin skills, work with industry-leading software, and develop your career in a fast-moving, tech-driven company.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 08:30am to 5pm
40 hours a week
- Start date
-
Thursday 30 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Develop professional communication skills—handling customer emails, phone calls and internal updates
- Support order processing, logistics coordination and follow-ups
- Maintain accurate records and help manage filing systems
- Assist with creating reports using Excel and SAP
- Learn to prioritise and organise workloads in a fast-paced environment
- Help resolve customer queries and support the delivery of key business KPIs
Where you'll work
E-SERVICE (EUROPE) LTD
UNIT 4
TRAVELLERS CLOSE
WELHAM GREEN NORTH MYMMS
AL9 7JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
OAKLANDS COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Patience
About this employer
Founded in 2004, E-Service (Europe) Ltd is Europe’s leading independent provider of technical support, spare parts, and repair services to the Gaming, Amusement, Retail and Vending industries. From our UK headquarters and service centres across Europe, we help customers keep their machines running efficiently and profitably.
After this apprenticeship
After passing the apprenticeship, the right candidate will progress within E-Service to become a Customer Service Administrator.
Ask a question
The contact for this apprenticeship is:
E-SERVICE (EUROPE) LTD
Paul Scott
paul.scott@e-service.co.uk
01707280050
The reference code for this apprenticeship is VAC1000336569.
Apply now
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.