Customer Service Apprenticeship
Alf Onnie
LONDON (E6 2JA)
Closes in 17 days (Sunday 31 August 2025 at 11:59pm)
Posted on 11 August 2025
Contents
Summary
Passionate about creating stunning interiors. Alf Onnie are a supplier of made to measure curtains and blinds. We are looking for a advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Shop opening hours: 9.00am – 5.30pm Monday – Saturday
You will be expected to work for 5 days per week including a Saturday. 1 hour Lunch Break per day.
40 hours a week
- Start date
-
Monday 8 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Stock control & replenishment
- Checking in goods (some heavy lifting)
- Keeping the shop & storage areas clean, tidy & orderly
- Learning sales skills. Serving & assisting with our products
- Processing orders
- Answering customer enquiries
- Giving information and helping to solve problems
- Computer skills to book appointments, ordering goods
- Posting on social media to advertise our business
Where you'll work
176 HIGH STREET NORTH
LONDON
E6 2JA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CASTLE & CO TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3 Apprenticeship Standard
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
About this employer
Passionate about creating stunning interiors, established in 1920, Alf Onnie are a supplier of made to measure curtains and blinds. Based in London’s East Ham, we bring a wealth of experience in bespoke fitting, installation and exceptional personal service.
After this apprenticeship
- Full time role position avaliable after completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
CASTLE & CO TRAINING LIMITED
Amjid Hamid
amjid.hamid@careercrafters.uk
The reference code for this apprenticeship is VAC1000336560.
Apply now
Closes in 17 days (Sunday 31 August 2025 at 11:59pm)
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