Administrative Support Apprentice – Customer Service

V GROUP LIMITED

Buckinghamshire (MK11 3LW)

Closes in 15 days (Sunday 24 August 2025 at 11:59pm)

Posted on 8 August 2025

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Summary

The purpose of our Customer Service Executive is to provide customer support through all divisions of vGroup International, providing an effective communication channel between potential and existing customers. We aim to service our customers’ needs by achieving excellent customer service every time and we want you to support us on in achieving this.

• Wage:

  £17,000 a year

  Check minimum wage rates (opens in new tab)

  National minimum wage

• Training course: Business administrator (level 3)
• Hours: Mon-Fri. Shifts TBC.

  36 hours 30 minutes a week

• Start date:

  Sunday 31 August 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To provide an excellent customer experience while adhering to internal customer service KPI’s
• Answering customer queries through email, telephone and live chat services
• Ensure all customer accounts, contacts and records are updated and maintained in our CRM portal
• Provide administrative support to management team members
• Maintain product availability within our ordering portal, adding new products or specifications when required
• Liaise with production to ensure stock is being delivered to the customer’s specification and in a timely manner
• Raise replacement orders where goods need resending and placing back orders where product lines are holding orders back
• Handling all customer complaints in an efficient way and ensuring all complaints are logged in our CRM system and followed up until closed

Where you'll work

K1
Kiln Farm
Milton Keynes
Buckinghamshire
MK11 3LW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training to be provided by Milton Keynes college.

Requirements

Essential qualifications

GCSE in:

• Maths (grade 9-4)
• English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT Literate
• Written Communication
• Verbal Communication.

Other requirements

In part of training, you will spend 2-3 days working in production to understand how production functions and how your job impacts the team. This will be physical.

About this employer

Established in 1992 by Martyn Nash, vGroup International has consistently pioneered in after-sales automotive protection. A stream of innovative solutions from bespoke car mats, agile registration plates to tailor-made safety kits are just some of the breakthroughs designed to meet the evolving needs of our partners.

After this apprenticeship

There are a number of routes the apprentice could take. They could focus more in customer service and work through becoming a Customer Service Team Leader then onto a Manager.

Or the apprentice could choose to specialise in a division and begin account management starting as an Account Executive and working up to Account Manager.

Or the apprentice could choose to go into Sales and work as a Telesales Executive or Business Development Executive, then Manager and onto Sales Manager and Head of Sales Division.

We understand that sometimes working in roles people do change their mind and may want to work in a different department and with a different skill set.

Through 1-2-1's we can recognise this together and provide alternative routes to other departments to develop in other areas.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000336327.

Apply now

Closes in 15 days (Sunday 24 August 2025 at 11:59pm)

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