People Coordinator Apprentice (SSAFA, the Armed Forces charity)
S.S.A.F.A. FORCES HELP
LONDON (EC3R 8AD)
Closes in 13 days (Thursday 21 August 2025 at 11:59pm)
Posted on 7 August 2025
Contents
Summary
Join the People team at SSAFA and gain hands-on experience across HR operations, learning and development, and employee relations This is a fantastic opportunity to kickstart your HR career while working towards a nationally recognised qualification.
- Wage
-
£24,394 a year
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday 0900 - 17.30
Central Office (with flexibility to work remotely)
37 hours 30 minutes a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a People Coordinator, you will rotate through three core functions in the People team —Operations, Learning and Development, and Employee Relations and Engagement—developing a broad understanding of HR practices and contributing to meaningful work that supports our people and culture.
Operations Function
- Respond to day-to-day HR queries and provide first-line support to employees and managers.
- Maintain accurate employee records using HR systems (e.g. Natural HR).
- Support recruitment and onboarding processes, including drafting contracts and offer letters.
- Assist with monthly compliance and data management activities.
Learning and Development Function
- Learn the learning and development cycle
- Coordinate internal and external training sessions.
- Support the administration of the Learning Management System (Litmos).
- Promote learning opportunities and contribute to evaluation and feedback processes.
Employee Relations and Engagement Function
- Support the delivery of wellbeing and engagement initiatives.
- Assist with the administration of employee relations casework and policy updates.
- Help maintain and update internal HR resources and the Employee Handbook.
Where you'll work
QUEEN ELIZABETH HOUSE
4 ST. DUNSTAN'S HILL
LONDON
EC3R 8AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Verbal reasoning skills
- Able to meet tight deadlines
- Collaboration skills
- Proficient in Microsoft Office
- Outlook
- Quick to learn new systems
- Willingness to learn
- Curiosity
- Professionalism
- Integrity
- Adaptability and resilience
Other requirements
· Hybrid working · Automatic enrolment into SSAFA's Group Personal Pension Scheme: SSAFA contributes 5% (you contribute a minimum of 3%), with salary exchange to save on tax and National Insurance. · Employee Assistance Program: 24/7 confidential support · Yulife App: Earn rewards for healthy habits like walking, cycling, and meditation. · Life Insurance: Coverage of 3x your annual salary
About this employer
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
After this apprenticeship
This apprenticeship will provide the foundation knowledge and experience to enable progression into a People Officer role within the People team, or a sideways move into the Volunteer Experience team, subject to a vacancy being available.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
Leia Knights
LeiaKnights@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000336180.
Apply now
Closes in 13 days (Thursday 21 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.