Internal Support Engineer Apprentice
PURDICOM LTD
WANTAGE (OX12 8TA)
Closes in 21 days (Friday 29 August 2025 at 11:59pm)
Posted on 7 August 2025
Contents
Summary
Working as part of Purdicom’s Technical team we will guide and encourage you to excel with your apprenticeship and provide a well-rounded introduction to your career in IT. Within a small team you will encounter a wide variety of experiences and challenges from end user support, administrator tasks and server related issues.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30am to 5:30pm or 9.00am to 6.00pm. Finish at 5.00pm/5:30pm on a Friday.
40 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Fault finding IT issues
- Investigation and resolving end user queries and faults with any IT related end user software and/or equipment
- Microsoft administration
- Deployment of IT equipment
- Use of an RMM (Remote Monitoring & Management) software to support end users
- Provide troubleshooting and technical support face to face, via phone, web-based tools and email for our internal users
- Additionally, when not carrying out the roles above there will be opportunity to work with the Technical Wi-Fi team
Where you'll work
4 WOOLLEY BARNS
WOOLLEY
WANTAGE
OX12 8TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ABINGDON AND WITNEY COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Regular meetings with your training coordinator to monitor progress and well-being
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and Maths (if required)
- Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
- Work based project and presentation
- Portfolio based interview
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
The office location is remote so the successful candidate must have your own vehicle. Please note, this advert may close ahead of the advertised closing date should a high number of applications be received. Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session, please call us on 01235 216216. Qualification checks: By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £7.55 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.
About this employer
Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point and security technologies to a very hungry market. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.
http://www.purdi.com (opens in new tab)
Company benefits
Learning and Development Plan Purdicom Pathway Training Platform On Site Gym Subsidised Café Purdi Perk Vouchers Pool table/ Batak/Table Football 25 days holiday 1 Well Being day Birthday Bonus Anniversary Bonus Life Insurance 4 x salary
After this apprenticeship
At the conclusion of a successful apprenticeship there is the opportunity to become a permanent member of the Technical team at a Junior position.
Purdicom believe in constant growth of individuals so further certifications will be available and encouraged upon completion.
Ask a question
The contact for this apprenticeship is:
ABINGDON AND WITNEY COLLEGE
Mike
apprenticeships@abingdon-witney.ac.uk
01235216216
The reference code for this apprenticeship is VAC1000336056.
Apply now
Closes in 21 days (Friday 29 August 2025 at 11:59pm)
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