Apprentice ICT System Support Technician

CTRL O LTD

Yeovil (BA20 2EN)

Closes in 6 days (Wednesday 20 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

An opportunity to join an innovative SaaS company delivering services to the UK public sector. This ICT apprenticeship focuses on day-to-day customer support, including backend system configuration, troubleshooting, and helping users get the most from our platform through support and training.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

£16,000 - £22,000 annually, subject to experience.

Training course
Software developer (level 4)
Hours
Monday to Friday. 09:00am - 17:30pm. Standard employment contract terms

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Customer support
  • Web app software development
  • Software change testing
  • Issue investigation and bug fixes

Where you'll work

Abbey Manor Business Centre
Preston Road
Yeovil
BA20 2EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Software developer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • create logical and maintainable code
  • develop effective user interfaces
  • link code to data sets
  • test code and analyse results to correct errors found using unit testing
  • conduct a range of test types, such as Integration, System, User Acceptance, Non-Functional, Performance and Security testing.
  • identify and create test scenarios
  • apply structured techniques to problem solving, debug code and understand the structure of programmes in order to identify and resolve issues
  • create simple software designs to effectively communicate understanding of the program
  • create analysis artefacts, such as use cases and/or user stories
  • build, manage and deploy code into the relevant environment
  • apply an appropriate software development approach according to the relevant paradigm (for example object oriented, event driven or procedural)
  • follow software designs and functional or technical specifications
  • follow testing frameworks and methodologies
  • follow company, team or client approaches to continuous integration, version and source control
  • communicate software solutions and ideas to technical and non-technical stakeholders
  • apply algorithms, logic and data structures
  • interpret and implement a given design whist remaining compliant with security and maintainability requirements
  • create logical and maintainable code
  • develop effective user interfaces
  • link code to data sets
  • test code and analyse results to correct errors found using unit testing
  • conduct a range of test types, such as Integration, System, User Acceptance, Non-Functional, Performance and Security testing.
  • identify and create test scenarios
  • apply structured techniques to problem solving, debug code and understand the structure of programmes in order to identify and resolve issues
  • create simple software designs to effectively communicate understanding of the program
  • create analysis artefacts, such as use cases and/or user stories
  • build, manage and deploy code into the relevant environment
  • apply an appropriate software development approach according to the relevant paradigm (for example object oriented, event driven or procedural)
  • follow software designs and functional or technical specifications
  • follow testing frameworks and methodologies
  • follow company, team or client approaches to continuous integration, version and source control
  • communicate software solutions and ideas to technical and non-technical stakeholders
  • apply algorithms, logic and data structures
  • interpret and implement a given design whist remaining compliant with security and maintainability requirements

Training schedule

The apprenticeship training is delivered through a combination of workplace learning, regular college attendance and directed study. This training will teach you the knowledge, skills and behaviours set out in the Software Developer Level 4 standard. 

More training information

  • 3 hours a month in person College attendence for masterclasses, followed by 3 hours directed study on site.
  • 2 x 30 minute remote sessions each month to cover knowledge, skills and behaviors.
  • 1 hour remote session every week for updates. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 / A*-C)
  • Maths (grade 9-4 / A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this employer

• Ctrl O provides LinkSpace, a secure and flexible Software as a Service designed to meet the needs of modern organisations. LinkSpace is a Commercial Off-the-Shelf cloud-based data management platform and is configured to support a wide range of business processes, including workflow automation, decision support, and case management. LinkSpace is currently deployed within the UK’s Ministries of Defence (MoD) and Justice (MoJ), where it is trusted to handle sensitive data and complex operations.

http://www.ctrlo.com (opens in new tab)

Company benefits

Enrolment in company pension scheme.

After this apprenticeship

Ctrl O is a successful and growing company, and as such there is a high likelihood of retention and progression. As a small but growing team, we offer the chance to shape your role over time, with future opportunities influenced by your skills, interests, and experience gained during the apprenticeship.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935 845380

The reference code for this apprenticeship is VAC1000335752.

Apply now

Closes in 6 days (Wednesday 20 August 2025 at 11:59pm)

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