Business Administrator Apprenticeship
EZY-CLEAN WINDOWS LTD
CHART SUTTON (ME17 3SA)
Closes on Friday 12 September 2025
Posted on 4 August 2025
Contents
Summary
This is an excellent opportunity to learn and grow in a great office environment. We have a small team of experienced administrators that will work with you and assist in your development. You will learn a wide-ranging number of tasks from day-to-day administration to the production and evaluation of management reports.
- Wage
-
£17,680 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8:45am to 5pm with lunch and standard breaks
40 hours a week
- Start date
-
Monday 6 October 2025
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Use varying methods of communication with customers and franchisees - email, text, telephone and social media
- Administration of Direct Debit software and other customer payment method tools
- Production of management reports
- Importing of new customer records and scheduling
- Using all Microsoft applications and company databases
- First point of contact with customers
- Dealing with queries, taking customer payments & resolving issues
- Interaction with office team members and operations team members
- Interaction with Maintenance Manager and instruction into key operations tasks from time to time
Where you'll work
UNIT 3
LESTED FARM OAST
PLOUGH WENTS ROAD
CHART SUTTON
ME17 3SA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GINGER NUT MEDIA LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
More training information
Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- Any (grade 4)
- Business Studies (grade 4)
- English (grade 4)
- IT (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Word
- Knowledge of Microsoft Outlook
Other requirements
• Our office is rural so you will need transport to and from the office each day. Walking or public transport will not be suitable as we are on a busy road with no pavement. There is ample parking on site for cars. • You will be using a computer and a phone all day.
About this employer
We provide domestic window cleaning on a large scale. Ezy-Clean was established in 2002. We currently have over 8000 active customers across the South East of England. We operate a franchising system and have 20+ franchisees at present.
After this apprenticeship
Progression within the company into a management role is possible.
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
The reference code for this apprenticeship is VAC1000335282.
Apply now
Closes on Friday 12 September 2025
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