Sales Administrator Apprentice

EUROFYRE LTD

Fareham (PO17 5DY)

Closes on Tuesday 30 September 2025

Posted on 7 August 2025

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Summary

Step into a pivotal role at Eurofyre as a Sales Administrator Apprentice, where you’ll be the backbone of the sales and dispatch operations. From managing customer orders to supporting client communications, you'll gain hands-on experience in a dynamic, team-oriented environment.

• Wage:

  £15,704 a year

  Check minimum wage rates (opens in new tab)

  The vacancy hours are to suit the successful applicant and can be between 30 and 40 hours. Annual wage: £11,778 (30 hours) £15,704 (40 hours)

• Training course: Business administrator (level 3)
• Hours: Mon - Thu 8.15am - 4.45pm; Fri 8.30am - 4pm These hours can be flexible to work around means of transport to Eurofyre. The vacancy hours are to suit the successful applicant and can be between 30 and 40 hours.

  40 hours a week

• Start date:

  Monday 6 October 2025

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Sales Administrator Apprentice will be responsible for the following duties:

Sales Support:

• Assist the sales team with processing customer orders, preparing quotes, and managing sales enquiries
• Respond promptly to customer requests, providing accurate information and resolving issues to support the sales cycle

Customer Support & Communication:

• Be the initial point of contact for new and existing customers via phone or email
• Develop and maintain strong relationships with clients to encourage repeat business and referrals

Dispatch Team Support:

• Collaborate with the dispatch team to ensure accurate and timely order packing, facilitating prompt delivery to customers
• Assist with the receipt and processing of incoming goods, ensuring supplier deliveries are efficiently checked, recorded, and stocked in a timely manner

CRM Management:

Perform administrative duties such as maintaining customer records, updating CRM tools, and ensuring the seamless coordination of sales operations

Returns Support:

Provide administrative support such as issuing Returns Merchandise Authorisation (RMA) documentation to the customers, updating information on the RMA Tracker and chasing customers and suppliers for updates on the RMAs progresses

Where you'll work

Unit C 1 Knowle Village Business Park
Mayles Lane Wickham
Fareham
PO17 5DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Problem solving skills
• Team working
• Strong multi-tasker
• Time management
• Great communicator
• CRM and software proficient
• High attention to detail
• Goal oriented
• Career driven

About this employer

Based in the south of the UK, Eurofyre Ltd is a privately owned company established in 2007. Eurofyre is a global provider of specialist fire detection and associated safety products for commercial and industrial applications. Eurofyre’s key objective is to manufacture, supply and promote fire detection solutions that are designed to give users time to respond to possible threats before the loss of critical infrastructure, high-value assets, business and, most crucially, life. Eurofyre works closely with representatives all over the world to enhance the service they provide to their customers. We do this by providing concise online literature, specific training programs and exceptional pre and post-sale technical support.

https://eurofyre.co.uk/ (opens in new tab)

Company benefits

Free parking. Company social events. Bonus scheme. Office dogs Occasional complimentary lunches. Family oriented atmosphere.

After this apprenticeship

After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC1000335200.

Apply now

Closes on Tuesday 30 September 2025

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