Customer Service Apprenticeship (Office) - Bristol
STEVE GREGOR PLUMBING AND HEATING LIMITED
Bristol (BS30 5LW)
Closes in 31 days (Tuesday 2 September 2025)
Posted on 1 August 2025
Contents
Summary
Gregor Heating, Electrical & Renewable Energy are looking for a new apprentice in their Customer Service team, you will be studying toward your Customer Service Level 3 apprenticeship qualification.
- Wage
-
£22,425 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday (08:00 - 16:15)
37 hours 30 minutes a week
- Start date
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Tuesday 9 September 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.
As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for.
At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.
You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.
We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.
Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in:
- Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat)
- Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted
- Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs
- CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly
Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever.
Your role will include:
- Assist in answering and directing incoming phone calls and emails in a professional manner
- Help log customer enquiries, service requests, and job bookings accurately into our systems
- Support team members with scheduling engineers and confirming appointments
- Help prepare and send out quotations, invoices, and appointment reminders
- Maintain accurate records and ensure documentation is filed or updated correctly
- Assist in handling customer feedback, complaints, and follow-up queries under supervision
- Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers)
- Carry out general office duties such as photocopying, scanning, and data entry
- Participate in training sessions and complete apprenticeship coursework on time
Where you'll work
Steve Gregor Plumbing & Heating Ltd, Unit 1, Willcock House
Bristol
BS30 5LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.
Requirements
Essential qualifications
Other in:
- Maths (grade Pass (GC)
- English (grade Pass (GC)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- IT skills
Other requirements
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).
After this apprenticeship
Possibility of a full-time role after the completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000335157.
Apply now
Closes in 31 days (Tuesday 2 September 2025)
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