Operations Support Apprentice

GENIX HEALTHCARE LTD

Leeds (LS27 7WF)

Closes in 22 days (Sunday 31 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

This apprenticeship offers a unique opportunity to develop essential business administration and operational skills in a dynamic healthcare organisation. The role is varied, supporting daily operational tasks and long-term projects, with involvement across departments to ensure efficient and effective business support.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Exact hours TBC, this is a full-time Mon - Fri position.

37 hours 30 minutes a week

Start date

Saturday 6 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handle incoming and outgoing post, sorting and distributing appropriately
  • Draft and respond to internal and external emails professionally
  • Prepare reports, presentations, and other documents as required
  • Assist in compiling data and producing reports for management review
  • Respond promptly and professionally to day-to-day operational issues and escalate when needed
  • Provide administrative support to ongoing projects, planning activities, and department initiatives
  • Attend and minute meetings, distributing accurate and timely records
  • Support the Head Office Call Centre with managing leads and enquiries
  • Shadow and support HR with any admin duties required
  • Monitor and respond to customer reviews on platforms such as Google and Trustpilot, maintaining a professional tone and ensuring feedback is appropriately logged and followed up
  • Support internal communications, helping to draft announcements and updates for staff across the network
  • Attend off-site meetings and dental practices when required with the Operations Support Manager to assist with operations, events, audits, or training initiatives
  • Represent the Operations team with professionalism and confidentiality at all times

Where you'll work

2 College Court
Gildersome, Morley
Leeds
LS27 7WF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • You will work for Genix Healthcare at our head office in LS27 7WF
  • Full-time position, with 1 day per month studying at Leeds City College, Print Works Campus (LS10 1JY)

 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We are a dynamic and growing organisation in the Dental Industry, committed to providing exceptional care and support to our practices. Our Head Office supports our practices with a range of centralised services, ensuring excellence in patient care and business operations. We are committed to investing in people and innovation to continue shaping the future of healthcare delivery.

Company benefits

• Gain a nationally recognised qualification in Customer Service. • On-the-job training with support from experienced professionals. • Opportunity for permanent employment or further study upon successful completion.

After this apprenticeship

  • A full-time permanent position is highly likely upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GENIX HEALTHCARE LTD

Abigail Smith

Operations@genixhealthcare.com

The reference code for this apprenticeship is VAC1000334983.

Apply now

Closes in 22 days (Sunday 31 August 2025 at 11:59pm)

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