Sales & Customer Service Apprentice - Suitable for a College Leaver.

GUTTER CENTRE LTD

Huntingdon (PE28 5XN)

Closes in 30 days (Monday 1 September 2025 at 11:59pm)

Posted on 31 July 2025

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Summary

Start your career in the Building Products Industry as a Sales & Customer Service Advisor with a leading specialist merchant in metal rainwater systems. No previous knowledge required. Strong written and communication skills are needed. You’ll get on-the-job training and the support needed to complete a recognised Customer Service Apprenticeship.

Wage

£18,720 a year

Check minimum wage rates (opens in new tab)

Annual bonus based on all company performance targets being met

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9am-5pm.

40 hours a week

Start date

Friday 31 October 2025

Duration

11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the telephone
  • Responding to customer emails
  • Producing Quotations
  • Responding to verbal pricing requests and product information
  • Dealing with estimating and customer service phone calls
  • Liaising with our supplier on stock availability and deliveries
  • Chasing customer deliveries
  • Adding new products to our website
  • Postage & Packaging of samples and products as required

Where you'll work

Unit 18, Oakwood Business Park
Old Great North Road, Sawtry
Huntingdon
PE28 5XN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAVIS PERKINS PLC

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Initiative
  • Patience

Other requirements

Family company with traditional values, which include trust, loyalty, hard work and reward.

About this employer

At Gutter Centre Limited we are a family business and are passionate about the products we sell. We work on the premise that customers will only come back for good products, prices and service, so we make it our business to deliver on every level.

http://www.guttercentre.co.uk (opens in new tab)

After this apprenticeship

Train on the job to become a team supervisor, team leader, then manager.

Ask a question

The contact for this apprenticeship is:

GUTTER CENTRE LTD

Geraint Thomas

geraint@guttercentre.co.uk

0330 2231731

The reference code for this apprenticeship is VAC1000334941.

Apply now

Closes in 30 days (Monday 1 September 2025 at 11:59pm)

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