HR Apprentice - People Operations

Zip Up Plc

Darlington (DL1 4PZ)

Closes on Tuesday 30 September 2025

Posted on 31 July 2025


Summary

As an HR Apprentice, you’ll gain hands-on experience across the entire colleague journey, from onboarding to life events, while working towards a CIPD-accredited qualification.

Training course
HR support (level 3)
Hours
Monday to Friday 8.00am - 4.00pm (4 days office, 1 WFH)

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support key stages of the colleague lifecycle – from offer & onboarding to leavers 
  • Build confidence giving first-line policy guidance and HR support 
  • Learn how to keep HR systems accurate & compliant 
  • Help shape new ways of working including HR Chat & Knowledge Bank
  • Deliver the brilliant basics that keep HR seamless

Where you'll work

Northgate
Lingfield Way
Darlington
DL1 4PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

More training information

  • You will gain a Level 3 HR Support qualification 
  • You will attend monthly webinars through Babington and 20% of your working week will be reserved as study time to complete your 'Off the Job Hours' to work towards your qualifications

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

We offer mobility solutions to business and personal customers across a broad range of areas from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. The mobility landscape is changing, becoming ever more connected and ZIGUP uses its knowledge and expertise to guide customers through the transformation, whether that is more digitally connected solutions or supporting the transition to lower carbon mobility through providing EVs, charging solutions and consultancy. ZIGUP supports its customers through a network and diversified fleet of approx. 130,000 owned and leased vehicles, supporting over 700,000 managed vehicles, with over 175 branches across the UK, Ireland and Spain and a specialist team of over 7,500 employees. Our strength comes not only from our breadth of our award-winning solutions, but from our extensive network reach, our wealth of experience and continual focus on delivering an exceptional customer experience. This operational scale and reach provides significant benefits for our customers across a broad range of services, and offers a unique integrated platform and solutions for customers increasingly outsourcing their vehicle management needs.

Company benefits

£20,000 salary. 24–26 days’ holiday + your birthday off. Funded Level 3 CIPD qualification. £1,000 referral bonus, SAYE scheme & discounts app. Gym discounts, wellbeing support & 24/7 EAP. Wagestream financial wellbeing app.

After this apprenticeship

  • Career progression opportunties will be available throughout the HR Shared Services department and will be discussed upon completion of your apprenticeship

Ask a question

The contact for this apprenticeship is:

Zip Up Plc

Charlotte Banks

charlotte.banks@zigup.com

07425088503

The reference code for this apprenticeship is VAC1000334931.

Apply now

Closes on Tuesday 30 September 2025

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