IT Technician Apprentice (Trinity Catholic High School)

Trinity Catholic High School

Woodford Green (IG8 0TP)

Closes in 27 days (Friday 29 August 2025 at 11:59pm)

Posted on 31 July 2025

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Summary

Are you a passionate and committed technology enthusiast with a desire to learn and grow in the IT field? Do you love to challenge ideas, suggest alternatives, and help others get the most out of their technology? If so, we want you to join our supportive team as an IT Technician Apprentice at Trinity High Catholic School.

Wage

£15,000 a year

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Training course
Digital support technician (level 3)
Hours
Monday - Thursday, 08:30 - 15.45 and Friday, 08:30 - 15:30

35 hours a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. Reporting to the Service Delivery Manager, the IT Apprentice will provide technical support for the School's IT systems, ensuring the smooth operation of technology services.

Your duties and responsibilities in this role will consist of:

  • During your training, which will be a mixture of on-the-job and coursework, you will learn how to support our IT team in ensuring that all IT functions are working smoothly. Once familiarised with the system the apprentice will become a point of call for staff in resolving issues needing attention
  • Providing support for various members of staff across the workplace departments
  • Working under the direction of the Line Manager and other staff to support maintenance functions
  • If necessary, operating phone systems, such as setting extensions or ensuring the readiness of laptops for new staff
  • Various other roles which come under your responsibilities as an infrastructure technician

Where you'll work

Mornington Road
Woodford Green
IG8 0TP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FIREBRAND TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.

Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:

  • CompTIA IT Fundamentals+
  •  CompTIA Cloud Essentials +

This programme covers:

  • Configuration, maintenance, and repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
  • Continual improvement, business Continuity, Resilience
  • Customer Service and support
  • Security and Legislation; Digital security
  • Data management
  • Digital Information Management Systems Operation
  • Business and decision-making skills
  • Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
  • Survey tools
  • Social media tools for business
  • SMS, live chat, video chat, web conferencing

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Able to manage workload
  • Able to resolve issues
  • Enthusiastic
  • Reliable
  • Committed & punctual attitude
  • Professional
  • Confident to develop and learn

About this employer

This is a fantastic opportunity within our vibrant and diverse Catholic co-educational secondary school in Woodford Green, Essex. You will be supporting and providing vital technical support and contributing to the smooth operation of our IT systems across the entire school community. There are 1660 students on the school roll, 464 of whom are in the sixth form. As part of a collaborative and well-organised team, the successful candidate will be responsible for delivering comprehensive IT support to both staff, students and parents ensuring network infrastructure, hardware, software, and digital learning environments run efficiently and reliably.

After this apprenticeship

  • The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Sean Hove

SeanHove@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000334891.

Apply now

Closes in 27 days (Friday 29 August 2025 at 11:59pm)

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