Business Admin Apprenticeship

HELEN FERNEYHOUGH ASSOCIATES LTD

Wigan (WN3 4DL)

Closes in 12 days (Thursday 14 August 2025 at 11:59pm)

Posted on 31 July 2025

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Summary

The apprentice will be responsible for helping to make our clients' home ownership dreams come true. You’ll be liaising with mortgage lenders, solicitors & clients to allow the process to complete smoothly. There’s a clear career path within HFA to become a mortgage advisor over time.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Monday – Friday 9am-5pm. 1 hour lunch.

35 hours a week

Start date

Monday 22 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Administrative work.

  • Booking appointments.

  • Chasing mortgage lenders

  • Chasing solicitors

  • Updating clients.

Where you'll work

1st Floor
21 Great George Street
Wigan
WN3 4DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will be trained at our head office by our head of case management whilst on the job.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

Other requirements

Office-based role. Future study for exams. Long periods on a computer.

About this employer

HFA – Mortgage & Protection are Wigan’s top rated Mortgage Brokerage. Located just outside of Wigan town center, they are a growing team of friendly professionals working to exceed their client’s expectations.

After this apprenticeship

  • We will support the right candidate through their CeMap qualifications to become a mortgage advisor.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC1000334837.

Apply now

Closes in 12 days (Thursday 14 August 2025 at 11:59pm)

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