HR Support Apprentice

GLOBAL BANKING SCHOOL LTD

Birmingham, Manchester

Closes in 13 days (Friday 15 August 2025 at 11:59pm)

Posted on 30 July 2025

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Contents

Summary

A work-based training program designed as an advanced Apprenticeship offering a combination of on the job HR admin experience, job related in house training & the opportunity to study the HR Support L3 apprenticeship. The Apprentice will support the HR team in providing an efficient and streamlined service with regard to all HR related admin tasks

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • This role has a wide remit which includes handling day-today queries and providing general HR advice
  • Efficiently carry out employee onboarding activities and ensuring they have access to resources on their first day at GBS
  • To ensure right to work checks and background checks are carried out effectively
  • Help to maintain, manage, and deliver employee onboarding and off boarding activities on the HRIS systems
  • Accurately maintain the department’s paperless document system so that comprehensive records are maintained, and documents can be easily retrieved when required
  • Process incoming correspondence appropriately to ensure that it is received by the appropriate person or actioned in a timely manner
  • Support and engage employees and ensure that all queries are addressed in an efficient manner through our ticketing system
  • Support the Senior HR Operations Manager and Senior Employee Relations Manager in carrying out relevant processes and procedures including disciplinaries, grievances, dismissals and contractual issues
  • Support with various HR projects and contributing to sustained operational effectiveness by identifying and recommending improvements so that the service provided is continuously improved
  • Provide assistance with administrating data and compliance audits as necessary as per the directions of the Head of Department and Line Manager
  • Always ensure compliance with employment law and keep up to date with developments in employment legislation
  • Building/maintaining a credible relationship with Payroll manager where the communication mainly takes place over the phone
  • Any other duties appropriate to the role

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Norfolk House, 84-86 Smallbrook, Queensway, Birmingham, B5 4EG
  • Global Banking School, 4 Universal Square, Devonshire Street North, Manchester, M12 6JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POTENTIAL REALISED - HR & TRAINING LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

HR Support Level 3 Apprenticeship Standard

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Previous experience of working in an HR administrative role would be desirable.

About this employer

Global Banking School is part of Global Education (GEDU), an educational institution pioneering educational models around the world. We are changing lives through education & making fundamental differences in living standards & access to learning globally. We bring together curious, talented and open-minded people from all over the world, who put their skills into practice and go beyond simply teaching or studying. With international institutions such as GBS UK, GBS Dubai, GBS Malta, English Path and MetaGedu Apprenticeships - we are globally respected providers of education.

After this apprenticeship

  • While apprentices are not guaranteed permanent employment following completion of their apprenticeship programme, GBS would hope to retain where possible
  • Therefore, provided the apprentice has been successful throughout the programme, the manager will review any suitable vacancies during the final months/weeks of the apprenticeship to secure on-going employment

Ask a question

The contact for this apprenticeship is:

POTENTIAL REALISED - HR & TRAINING LIMITED

The reference code for this apprenticeship is VAC1000334563.

Apply now

Closes in 13 days (Friday 15 August 2025 at 11:59pm)

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