Account Manager Apprentice

WESTCOAST (HOLDINGS) LIMITED

Berkshire (RG7 4AH)

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

You will be working alongside experienced Account Mangers supporting their accounts. This is an ideal role for someone looking to start a career in sales and specifically the IT industry.

Wage

£16,000 a year

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£2k bonus is available in the first year. Salary will be reviewed after 12 Months. Significant future earning potential and career opportunities for successful candidates.

Training course
IT technical salesperson (level 3)
Hours
Monday to Friday 08:45 to 17:45 with a break for lunch.

40 hours a week

Start date

Sunday 14 September 2025

Duration

1 year 1 month

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to transactional quote requests from the teams account base, identifying opportunities to increase lines per quote and overall revenue and profit.

  • Manage customer expectations around pricing, stock availability and lead times.

  • Cover Account Managers while out of the business or whilst they have focus time.

  • Work alongside Account Managers to help manage their bid business.

  • Work with the Sales Operations teams to help improve customer inefficiencies and overall business processes.

  • Work closely with Finance and Customer Services to resolve issues and queries.

  • Keeping up to date and informed on all new products, services, and sales tools.

Where you'll work

Arrowhead Park
Arrowhead Road Theale
Reading
Berkshire
RG7 4AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ISALES ACADEMY LIMITED

Training course

IT technical salesperson (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
  • Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
  • Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
  • Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
  • Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
  • Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
  • Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
  • Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
  • Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
  • Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
  • Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
  • Logical and creative thinking skills
  • The ability to interact effectively and professionally with a range of different types of customer
  • Ability to think analytically and to solve problems
  • Ability to work independently and to take responsibility
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Ability to operate in a secure manner

Training schedule

Training is to be delivered every 2 weeks (hybrid) within the workplace. 

More training information

You will be fully supported by the training provider and your line-manager in the workplace.  

Requirements

Essential qualifications

GCSE in:

  • English (grade C or 4)
  • Maths (grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Presentation skills
  • Team working
  • Initiative

About this employer

This is an excellent opportunity to join a large IT company. You will be joining the sales team which look after small to medium size business right through to some of the largest resellers across the UK. Working with these accounts can be demanding. In this role you will support the internal Account Management team manage day-to-day requirements from the teams account base with the aim of delivering increased revenue across the accounts.

https://www.westcoast.co.uk/ (opens in new tab)

Company benefits

EAP including Remote GP, advice and support, physiotherapy Up to £1000 for referring a friend Salary sacrifice pension Life insurance Eye care Cycle to work

After this apprenticeship

Successful apprentices will become Account Managers and further training will be offered to include a Level 4 apprenticeship. 

Ask a question

The contact for this apprenticeship is:

ISALES ACADEMY LIMITED

The reference code for this apprenticeship is VAC1000333866.

Apply now

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

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