Apprentice Customer Service/Sales Advisor

Pine Lodge Cars

Whitchurch (SY13 2JA)

Closes in 12 days (Thursday 7 August 2025 at 11:59pm)

Posted on 24 July 2025

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Summary

Drive forward a new career with this fantastic apprenticeship, based at a Whitchurch car business, which prides itself on its excellent customer service and professional reputation. Be part of the team which looks after Pine Lodge Cars’ valued customers.

Wage

£18,500 a year

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Training course
Business administrator (level 3)
Hours
Monday - Friday (Some weekend working may be required) 9.00am - 5.30 pm

38 hours a week

Start date

Tuesday 26 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Pine Lodge Cars team are proud of the high esteem in which its customers regard the business and it works hard to look after its professional reputation.

This vacancy would involve learning all about how to deal with and support customers through their journey of buying and then owning and maintaining a car with Pine Lodge Cars. It is an opportunity to develop business administration and service skills with a company who sets very high standards for how they look after their customers.

Duties would include:

  • Supporting on the front desk dealing with customer calls and those walking in with meet and greet
  • Ensuring all customer enquiries are picked up and dealt with
  • Organising customer car viewings and booking car services and repairs
  • Follow up calls to customers to check they are satisfied with the Pine Lodge Cars experience and to record and redirect any queries they may have
  • Working hard to ensure all dealings with customers are handled professionally, politely and empathetically
  • Booking customer appointments accurately and with care taken over customer sensitive data
  • Managing the company’s CRM system
  • Get involved in brand awareness events
  • Contributing ideas for efficiency of Pine Lodge Cars
  • Admin duties as are appropriate for the role

Where you'll work

Pine Lodge
Higher Heath
Whitchurch
SY13 2JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator
  • This training will be structured and delivered by Cheshire College - South & West
  • If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you will complete Functional Skills in the related subjects to attain Level 2 Functional Skills

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Friendly
  • Approachable

About this employer

Pine Lodge Cars, based in Whitchurch, is on a site which has been home to car businesses since the 1940s. Its latest chapter has been under the leadership of Lee Ferguson who has guided his reputable car sales and servicing garage from strength to strength. Under his direction, he has expanded the building to accommodate his customers more comfortably, built a double valet bay and garage and taken on more land to make room for 150 more cars. The impressive rate of expansion and growth of reputation has exceeded all expectations with record numbers of sales year on year.

After this apprenticeship

  • A full-time customer service/sales position at Pine Lodge Cars on successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

apprenticeships@ccsw.ac.uk

The reference code for this apprenticeship is VAC1000333540.

Apply now

Closes in 12 days (Thursday 7 August 2025 at 11:59pm)

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