Credit Control Apprentice

NSSLGLOBAL LTD

REDHILL (RH1 3DR)

Closes on Tuesday 30 September 2025

Posted on 22 July 2025

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Summary

NSSLGlobal is looking for a Credit Control Apprentice. You will support the credit control team in managing customer accounts and chasing overdue invoices.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Senior credit controller and debt collection specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Monitor the accounts receivable ledger for outstanding balances and discrepancies
  • Record and update customer contact and payment information accurately
  • Assist with daily banking tasks and payment allocations
  • Learn to use accounting and credit management software
  • Support the production of aged debt reports and performance tracking
  • Provide general administrative support to the wider finance team as needed

Where you'll work

6 GATTON PARK BUSINESS CENTRE
WELLS PLACE
MERSTHAM
REDHILL
RH1 3DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Senior credit controller and debt collection specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
  • Negotiate good credit management or debt collection outcomes, in line with organisational policies.
  • Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
  • Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
  • Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
  • Comply with relevant governance, policies and procedures.
  • Follow the environmental, social and governance requirements of their organisation.
  • Take ownership of work through to resolution, re-negotiating or escalating when required.
  • Make evidence-based decisions on credit and debt cases.
  • Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
  • Complete actions in a reliable and timely way in line with organisation policy, values and standards.
  • Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
  • Select credit management or debt collection strategies to resolve issues.
  • Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
  • Collaborate with own team and stakeholders to build and maintain relationships.
  • Communicate with own team and stakeholders, verbally and in writing.
  • Review own business working practices to identify areas for improvement.
  • Facilitate changes to working practices.
  • Use feedback to identify areas for personal development.
  • Plan and undertake continuing professional development (CPD) and support the development of others.
  • Review and analyse customer applications, seeking additional financial and non-financial information when required, and assisting with the reporting of credit checks and credit limits.
  • Analyse customer credit risk and develop strategies, making evidence-based decisions on credit limits in line with regulatory and organisational requirements.
  • Advise on account issues and give expert support, including referral to specialist colleagues or agencies, to find a clear path to payment or resolution for those facing financial difficulty that minimises risks of overdues or bad debts for either corporate business accounts; individual customers; or third parties, for example debt collection agencies, debt advice agencies.
  • Support consistent decision making, practice and compliance with policies, regulatory requirements, and procedures by challenging any inaccuracies in customer or debt data, monitoring performance measures and advising colleagues, third party suppliers and the wider business within your remit.
  • Remove controlled goods in line with organisational, legal and regulatory requirements, including the National Standards.
  • Sell controlled goods in line with organisational, legal and regulatory requirements, including Taking Control of Goods National Standards.
  • Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
  • Negotiate good credit management or debt collection outcomes, in line with organisational policies.
  • Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
  • Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
  • Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
  • Comply with relevant governance, policies and procedures.
  • Follow the environmental, social and governance requirements of their organisation.
  • Take ownership of work through to resolution, re-negotiating or escalating when required.
  • Make evidence-based decisions on credit and debt cases.
  • Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
  • Complete actions in a reliable and timely way in line with organisation policy, values and standards.
  • Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
  • Select credit management or debt collection strategies to resolve issues.
  • Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
  • Collaborate with own team and stakeholders to build and maintain relationships.
  • Communicate with own team and stakeholders, verbally and in writing.
  • Review own business working practices to identify areas for improvement.
  • Facilitate changes to working practices.
  • Use feedback to identify areas for personal development.
  • Plan and undertake continuing professional development (CPD) and support the development of others.

Training schedule

Working towards a Senior Credit Controller - Level 3 Apprenticeship 

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4 or above)
  • Maths (grade Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Initiative

About this employer

NSSLGIobaI is a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions.

https://nsslglobal.com/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Once the apprenticeship is successfully completed, if you're the right candidate for the job, you will be encouraged to stay with the company and work your way up the ladder

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

hr@nsslglobal.com

01737 648 800

The reference code for this apprenticeship is VAC1000333084.

Apply now

Closes on Tuesday 30 September 2025

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