Apprentice Business Administrator/Receptionist

BEWICK CRESCENT SURGERY

NEWTON AYCLIFFE (DL5 5LH)

Closes in 16 days (Monday 18 August 2025 at 11:59pm)

Posted on 29 July 2025

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Summary

We are looking to welcome a motivated and professional Apprentice Business Administrator/Receptionist to join our friendly team at Bewick Crescent Surgery – the largest GP practice in Newton Aycliffe. This is a varied and rewarding role where you will gain hands-on experience in both front-of-house reception and administrative support.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Apprentice minimum wage £7.55 per hour.

Training course
Business administrator (level 3)
Hours
Monday - Friday, working each day. Working hours can vary but working the minimum of 7 hours per day. A 60-minute lunch break will be awarded. A 15 minute break is also awarded.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your daily duties, you will:

  • Greet patients and visitors in person and over the phone in a polite and professional manner
  • Book and manage patient appointments using clinical systems Register new patients and update patient records
  • Handle prescription requests and issue repeat prescriptions
  • Manage incoming emails and direct queries appropriately
  • Scan, file, and distribute incoming documentation
  • Communicate and work closely with other practice staff and external agencies
  • Always ensure patient confidentiality and data protection

This apprenticeship offers a valuable opportunity to build essential skills in administration, communication, and patient service within a healthcare setting.

Where you'll work

27 BEWICK CRESCENT
NEWTON AYCLIFFE
DL5 5LH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Alongside working full time as an apprentice you will complete a Level 3 Business administrator Apprenticeship qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Math's (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Bewick Crescent Surgery is the largest GP practice in Newton Aycliffe, delivering high-quality medical care to over 13,500 patients. We pride ourselves on being a friendly and supportive practice, with a strong teamworking ethos at the heart of everything we do. Our commitment to excellence extends beyond patient care—we actively invest in the development and growth of our staff to ensure continuous improvement and the best possible service for our community.

After this apprenticeship

  • Potential for a permanent contract subject to performance / business needs

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000332999.

Apply now

Closes in 16 days (Monday 18 August 2025 at 11:59pm)

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