Operations Team Apprentice - Customer Support
INTELLIGENT GROUP SOLUTIONS LTD
BERKSHIRE (RG19 4EW)
Closes in 19 days (Friday 15 August 2025 at 11:59pm)
Posted on 24 July 2025
Contents
Summary
We are looking for an enthusiastic individual to work at our Thatcham office who we can train in all aspects of customer service and support. Working with Operations and Sales, this is a varied and interesting role. You will be mentored by experienced staff to understand what the company offers to customers and why we stand out from the crowd.
- Wage
-
£16,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 37.5 hours a week between the hours of 8.30am/9.00am - 5.00pm/5.30pm to be discussed at interview.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main responsibilities:
- Assist with answering incoming telephone calls in an efficient and friendly manner, taking messages and passing them to the correct people.
- Assisting the Operations Team in processing customer and supplier orders.
- Monitoring supply chain activity, checking on time delivery status for both suppliers and our customers.
- Assisting both the Internal & External Sales Team with administrative tasks.
- Assisting the Digital Sales & Marketing Team in all aspects of order fulfilment, data entry, reconciliation, reporting and analysis for all Marketplace customers.
This will involve:
- Arranging weekly shipments internally and with customer booking systems.
- Processing work orders and liaising with the Production and Warehouse Teams.
- Identifying stock shortages for current and future orders.
- Creating new Part Numbers and BOM’s as required.
Where you'll work
UNIT 2
BERKSHIRE BUSINESS CENTRE BE
THATCHAM
BERKSHIRE
RG19 4EW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Working towards the Customer Service Practitioner Standard you would attend group training one day a month at WBTC, Newbury and have a monthly 1-1 training and review meeting with your training consultant.
Training towards Functional skills maths and English would be either in person or remotely.
Requirements
Essential qualifications
GCSE in:
- English (grade 3/D)
- Maths (grade 3/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
About this employer
Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user. Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited. IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company. Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out. We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.
https://i-groupuk.com/ (opens in new tab)
Company benefits
Casual dress • Company pension • Free flu jabs • Free parking • Sick pay
After this apprenticeship
Intelligent Group Solutions have successfully employed several excellent apprentices over the past few years and we would like to continue in this manner. You will be given your personal mentor, who will train you and offer help in every aspect of the role, as well as offer support throughout your apprenticeship training. We are a caring and happy company looking for someone who would like to develop a long career with us.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000332970.
Apply now
Closes in 19 days (Friday 15 August 2025 at 11:59pm)
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