Office Admin (Front of House) Apprentice - Law Firm
HK Law
Dorchester (DT1 1UR)
Closes in 20 days (Friday 22 August 2025)
Posted on 21 July 2025
Contents
Summary
The role will involve working closely with our Office Supervisor on the front desk whilst completing a recognised qualification. You will be supporting the legal teams with general administration such as file and document management as well as taking phone calls and providing a warm welcome to our visiting clients.
- Wage
-
£17,000 a year
Check minimum wage rates (opens in new tab)
£17,000 rising to NMW or NLW in year 2 where applicable
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, from 8:45am to 5:15pm, with a 1-hour lunch break.
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Ensuring an exemplary client experience to visitors at all times
- Ensuring that Front of House looks and feels highly professional at all times
- Ensuring up -to-date and authorised literature is provided Front of House
- Meeting and greeting clients and visitors, taking ID and associated documentation
- Telephone call handling
- Stationery ordering
- Postal duties
- Coordinating incoming deliveries
- Shopping online for office supplies as authorised by the Office Supervisor
- Petty cash management & banking
- Local office email management
- Fire alarm testing
- Signing in sheet management and maintenance (H&S & attendance)
- Parking permit monitoring (under guidance of the Office Supervisor)
- Ensuring first contact sheets available in all meeting rooms
- Processing and archiving of files
- Requesting and returning archived files from and to the off-site storage facility
- Strong room Management
- Preparing interview rooms and arranging/ offering refreshments
- Adding ID onto the Case Management System
- Deputising ‘front of house’ as directed and in the absence of the
- Office Supervisor including tasks above and also the daily attendance report (as required)
- Assisting other departments on occasion where required
- Ensuring that quality and client care standards are adhered to at all times
- Ensuring complete confidentiality and diplomacy at all times
- Ensuring positive representation of the firm at all times
- Ensuring that the level 3 formal qualification is achieved prior to the end of the contract
- Undertaking training as directed
- Complying with policies and procedures as set down by the Firm
- Any additional duties that may reasonably be required
Company Benefits:
- 25 days plus bank holidays and ½ day for birthday.
- Contributory pension scheme (Subject to eligibility)
- Life Assurance
- Health cash plan
- Training & development opportunities.
Where you'll work
40 High West Street dorchester
Dorchester
DT1 1UR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this employer
HK Law is one of the most recognised law firms in the Dorset and Somerset area, providing legal services locally, nationally and beyond. We offer an inclusive and supportive work environment that encourages professional and personal development and the opportunity for career enhancement.
After this apprenticeship
This will be discussed during the interview stage.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
The reference code for this apprenticeship is VAC1000332945.
Apply now
Closes in 20 days (Friday 22 August 2025)
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