Business Administrator Apprentice
AMERICAN AIRLINES INC
Hounslow (TW6 1AH)
Closes in 6 days (Friday 8 August 2025)
Posted on 21 July 2025
Contents
Summary
Are you ready to explore a world of possibilities, both at work and during your time off? Join American Airlines. As you embark on a new journey you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Tuesday – Saturday (0800-1600).
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for the providing administrative support and work as part of a small, dynamic team providing general station and team support. The position holder will be expected to exhibit a flexible working style at all times. On a day to day basis, the post holder will report into and take instruction from the Lead Staff Assistant and Airport Business Planning Manager.
What you’ll do
- Provide a consistently high quality of administrative support
- Perform a range of administrative duties and be prepared to support the management and frontline team members on a day-to-day basis
- Engage with team members on matters relating to general employee issues
- Assist with orientation for new hires into the company, including Heathrow Airport references
- Communicate any organizational changes with various work groups
- Maintain an accurate employee car park log
- Greet external and internal visitors
- Make hotel/transportation arrangements for visiting AA personnel
- Create letters and emails in response to customers and employee questions
- Process invoices from business partners for payment
- Maintain an accurate personal filing system
- Order supplies as needed by administrative & operational teams
Responsible for receiving and distributing internal and external mail - Take and publish minutes from meetings
- Adhere to and promote safe working practices all times
- Assist with any employee engagement events
- Carry out any other reasonable duties consistent with this posting
- Have a good telephone manner
- To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures.
- To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy.
- To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice.
- To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks.
- To work in any other AA location as and when necessary.
Where you'll work
Cessna Road
London Heathrow Airport
Hounslow
TW6 1AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This apprenticeship will be for the Level 3 Business Administrator apprenticeship standard.
As an apprentice you’ll:
• have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
• learn and train for a specific job
• get paid and receive holiday leave
• get direct experience in a real job
• study for at least 20% of your working hours
• complete assessments during and at the end of your apprenticeship
• be on a career path with lots of future potential
Requirements
Essential qualifications
GCSE in:
- English (grade 9 – 4 (A *– C))
- Maths (grade 9 – 4 (A *– C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
About this employer
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld® alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Feel Free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
After this apprenticeship
Permanent Employment for the duration of apprenticeship is for 15 months, may lead into a permanent position for the right candidate.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC1000332876.
Apply now
Closes in 6 days (Friday 8 August 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.