IT Technician Apprentice

SLICKER RECYCLING LIMITED

Stourport-on-Severn (DY13 9BZ)

Closes in 20 days (Friday 22 August 2025)

Posted on 29 July 2025

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Summary

The role will provide front line IT support to all internal colleagues within the organisation, you will assist on the helpdesk as one of the first points of contact for all IT and System related issues. General day-to-day responsibility will help to ensure the smooth running of IT and System functions.

Wage

£17,860 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, shifts TBC.

40 hours a week

Start date

Monday 25 August 2025

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • First line desktop support to internal colleagues 
  • PC & Laptop software build, configuration & repair 
  • IT Peripheral support, setup & configuration. 
  • Software loading & configuration 
  • Application support: Microsoft Office, CRM & Finance systems 
  • Support of LAN & WiFi networks 
  • Support of fixed line & mobile telephony 
  • Procurement of IT equipment 
  • Escalation of issues & communications with third party service providers 
  • Support of internal IT & System projects 
  • Enforcement of IT policies & Information Security practices 

Where you'll work

Slicker Recycling Ltd, Lombard House, Worcester Road
Stourport-on-Severn
DY13 9BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communication Technician Level 3 Apprenticeship Standard:  

  • Qualification together with on site training by the employer. 
  • For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage) 
  • There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship. 

Knowledge Areas Include: 

  • Hardware and Networking 
  • Software and Security  
  • ICT Administration  

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

Other requirements

Preferably a driving license for occasional travel to other UK sites (dependent on age and experience)

About this employer

Slicker Recycling is the UK’s leading specialist in sustainable waste management, proudly serving over 30,000 customers nationwide. With a strong focus on innovation and environmental responsibility, Slicker transforms waste oil and other hazardous materials into valuable resources through cutting-edge recycling technologies. Their state-of-the-art re-refinery reduces carbon emissions by over 30%, supporting a true circular economy. Backed by a dedicated team and a nationwide fleet, Slicker delivers reliable, compliant, and eco-friendly solutions that help businesses meet their green goals — all while working toward a zero-waste-to-landfill future. 

After this apprenticeship

Progression onto 2nd line duties and exposure to greater levels of responsibility and learning. Learning through involvement in other project areas. Potential for full time employment after apprenticeship completion.

Ask a question

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

The reference code for this apprenticeship is VAC1000332847.

Apply now

Closes in 20 days (Friday 22 August 2025)

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