Apprentice Clinical Receptionist
DENBEIGH HOUSE LTD
United Kingdom (B23 5XB)
Closes in 13 days (Monday 4 August 2025 at 11:59pm)
Posted on 21 July 2025
Contents
Summary
Join our busy dental practice as a Clinical Receptionist through a Business Administrator Apprenticeship. You'll be the first point of contact for patients, manage appointments, handle queries, and provide administrative support. This role offers hands-on experience in a clinical setting while you work toward a recognized qualification.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.30am - 5.30pm (30 minutes lunch daily)
37 hours 30 minutes a week
- Start date
-
Monday 25 August 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Clincal Receptionist Apprentice, your duties will include:
- Keeping well-organised files and records
- Supporting key staff with diary management
- Implementing new systems and processes (AI systems, Workflow Management systems, etc.)
- Keeping computer databases up to date – Admin files
- Booking in clients
- Registering clients via telephone, website and face to face processes
- Preparing documents by printing, copying, and binding.
- Using spreadsheets to track expenses and company spending.
- Making travel arrangements for employees
- Writing and editing company correspondence
- Collecting and sorting post
- Ordering office stationery and other supplies
- Participating in office meetings/taking meeting minutes
- Dealing with customers who enquire about company services via telephone, website or 1 to 1 (walk-ins)
- Adhering to all company systems and procedures when undertaking tasks
Where you'll work
117 Sutton Road,
Birmingham
United Kingdom
B23 5XB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BIRMINGHAM METROPOLITAN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprentice training on a Level 3 Business Administrator Apprenticeship in the UK will follow a structured program that combines on-the-job training with off-the-job learning, leading to a nationally recognised qualification
- The apprenticeship standard requires 20% off-the-job training, which is mandatory
- The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
- You will be assessed based on your performance in the End Point
- Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
- On-the-job training will be delivered at your place of work
- Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
- Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
- During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Requirements
Essential qualifications
Other in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Confident
- Motivated
- Committed
- Positive
- Resilient
Other requirements
This employer is looking for an immediate start and so past experience in a similar role would be an advantage. Please only apply if you are available to start employment with immediate effect. Please ensure that you have researched your travel arrangements and are happy with the time it will take, and distance required to travel, before you apply for this vacancy.
About this employer
At Denbeigh House Dental Clinic, the front desk team is dedicated to making every patient feel welcome and at ease from the moment they arrive. The reception staff understands that dental visits can sometimes be stressful, and they work hard to ensure a smooth, friendly, and stress-free experience from check-in to check-out. The clinic prides itself on providing high-quality dental care that is both convenient and affordable. With a strong focus on patient comfort, the team uses advanced technologies like digital x-rays and 3D imaging to support accurate diagnoses and effective treatments—all without compromising care. Receptionists at Denbeigh House Dental Clinic are proud to be part of a team that values community involvement just as much as patient care. From sponsoring local events to volunteering their time, the clinic staff believes in giving back and building strong relationships with those they serve.
After this apprenticeship
In the UK, a Business Administration apprenticeship (typically Level 3, equivalent to A-Levels) provides a strong foundation in core administrative, communication, and organisational skills.
After completing this apprenticeship, you may consider roles such as:
- Office Manager
- Administrative Coordinator
- Human Resources Assistant
- Customer Service Representative
- Executive Assistant
- Sales Representative
Embarking on a Business Administration Apprenticeship opens doors to a diverse range of career paths.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
BMet Recruitment Team
apprenticeships@bmet.ac.uk
0121 362 1122
The reference code for this apprenticeship is VAC1000332833.
Apply now
Closes in 13 days (Monday 4 August 2025 at 11:59pm)
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