Payroll & Administrator Apprentice

F B ACCOUNTANCY SERVICES LTD

BASILDON (SS14 3EU)

Closes on Friday 22 August 2025

Posted on 18 July 2025

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Contents

Summary

An exciting opportunity has arisen for a Payroll & Administration Apprentice to join our growing firm of Chartered Certified Accountants in Basildon. This full-time role offers comprehensive training, support, and a clear progression path, making it ideal for someone looking to start a career in Payroll.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday to Friday, between 8am to 4pm (flexibility).

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the Portfolio Manager by processing several assigned payrolls.
  • Assist in the administration of Pension Auto Enrolment tasks.
  • Assist in the preparation and completion of year end payroll tasks.
  • Assist in onboarding payroll clients and other ad hoc payroll tasks.
  • Assisting with client payroll questions, including holiday/leave calculations, tax codes, national insurance, statutory pay/leave and any other ad hoc payroll queries.
  • Payrolling benefits / P11D production.
  • Keeping up to date with changing legislation – PAYE, National minimum wage, Employment Allowance, Apprenticeship levy, Student loan deductions, benefits etc.
  • Answering and transferring telephone calls in a professional manner.
  • Greeting clients and making client refreshments.
  • Dealing with post in and post out and ensuring it is actioned correctly.
  • Any other ad hoc admin required by the director / portfolio managers.
  • Complete day-to-day bookkeeping services for a variety of allocated clients using cloud accounting software (e.g. Xero, QuickBooks, Sage).

Where you'll work

UNIT 16
HERONS GATE TRADING ESTATE
PAYCOCKE ROAD
BASILDON
SS14 3EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAINPLUS LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

Training will take place in the workplace, including being mentored with further opportunities to shadow senior members of staff, as well as on a remote basis with your assessor/tutor.

You will have at least 6 hours/week dedicated to your apprenticeship work, as well as the relevant on-the-job training to help develop your skills and progress within the organisation.

More training information

TrainPlus will work with you on a 1-to-1 basis to guide the development of your knowledge, skills, and behaviours, helping you to prepare effectively for you within your career aspirations.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working

About this employer

We are a fully digital firm of chartered certified accountants, who support business owners to improve their numbers. Our experienced team has decades of experience with a modern, digital outlook.

https://www.fbaccountancy.co.uk/ (opens in new tab)

Company benefits

Full training/mentoring from our experienced team. Study support towards payroll qualification. Opportunity to gain practical experience in payroll, bookkeeping and administration. Career progression within a growing accountancy practice.

After this apprenticeship

Looking to guide your development within payroll to move into a senior position within the organisation.

Ask a question

The contact for this apprenticeship is:

TRAINPLUS LTD

Kim Solieri

KimSolieri@fbaccountancy.co.uk

01268 274208

The reference code for this apprenticeship is VAC1000332656.

Apply now

Closes on Friday 22 August 2025

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