Apprentice Office Assistant

Thorpe & Co Ltd

SCARBOROUGH (YO11 2JX)

Closes in 24 days (Wednesday 27 August 2025 at 11:59pm)

Posted on 21 July 2025

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Summary

Thorpe & Co Solicitors are looking to appoint a new person to join their team to assist in the smooth running of the company by providing a range of support services within the general office function.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as telephonist/receptionist and provide assistance to the finance department
  • Greet clients and show them to the waiting area
  • Undertake photocopying and scanning tasks
  • Provide additional typing and administrative support across the company as and when required
  • Prepare post for dispatch
  • Take special deliveries to the Post Office
  • Deliver messages and correspondence to local addresses including the local courts
  • Ensure consumables are always available throughout the office.
  • Provide refreshments when asked to do so
  • Store and retrieve archived files
  • To collect and process documents and files to be confidentially shredded
  • To carry out such further tasks and overtime work as may be reasonably required from time to time at such offices of the company as may be required from time to time
  • To ensure the confidentiality of all the company’s and client’s documantation and information
  • To be aware of and bound by the specific company policies on e-commerce and data protection

Where you'll work

17 VALLEY BRIDGE PARADE
SCARBOROUGH
YO11 2JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CRAVEN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • It will involve a combination of on and off the job training in the workplace
  • You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
  • After a minimum of 12 months  you will be entered to undertake an End Point Assessment, to complete your Apprenticeship

The End Point Assessment will comprise of:

  • Submission of an Apprenticeship Showcase of evidence
  • A Practical Observation and
  • A professional discussion about your role in the workplace with the end point assessor
  • More information on course content and assessment methods will be discussed at interview
  • Functional Skills English and maths if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Thorpe & Co is a local and friendly solicitors firm with offices in Scarborough, Filey and Whitby serving the communities on the North Yorkshire coast. We offer a client focused approach whatever your legal issue. You can be assured of a great service from our team. We have been accredited with Lexcel Practice Management award following an independent audit by the Law Society. This standard is only awarded to solicitors who can demonstrate the highest management and customer care standards.

https://www.thorpeandco.com/index.php/about-us/about/ (opens in new tab)

After this apprenticeship

  • Progression at work gaining additional /alternative responsibilities and potentially moving onto a Level 3 programme through work

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Phil Armitt

parmitt@craven-college.ac.uk

01723588072

The reference code for this apprenticeship is VAC1000332654.

Apply now

Closes in 24 days (Wednesday 27 August 2025 at 11:59pm)

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