Customer Service Apprenticeship - London
G3 WORLDWIDE MAIL (UK) LTD
Hounslow (TW5 9QA)
Closes in 31 days (Tuesday 2 September 2025)
Posted on 18 July 2025
Contents
Summary
Spring GDS are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service.
- Wage
-
£15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday, times to be confirmed.
40 hours a week
- Start date
-
Tuesday 9 September 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience, predominantly supporting the Customer Service team as well as providing support to other business areas as needed.
This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.
Responsibilities:
- Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support.
- Present a professional image of the company to all at all times.
- Receive and resolve customer service queries and/or complaints in a timely manner.
- Respond to customer requests for collections, ensuring all service-related issues are met.
- Liaise with the appropriate service supplier to arrange collections where necessary.
- Record full and timely details of all customer contacts within relevant systems.
- Ensure accurate documentation is completed and passed to relevant internal department/s where necessary.
- Ensure all reports are completed accurately and in a timely manner.
- Ensure all customer service and sales procedures are followed at all times.
- Maintain an awareness of operational and routing procedures.
- Escalate all problems that cannot be resolved to the Customer Service Manager.
What do we offer?
- Apprenticeship Salary.
- Life Assurance 2 x salary.
- 25 days holiday per annum + bank holidays (increases with length of service).
- Employee Assistance Programme.
Where you'll work
Unit A1, Parkway Trading Estate
Hounslow
TW5 9QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.
Requirements
Desirable qualifications
Other in:
- Maths (grade Pass (GC)
- English (grade Pass (GC)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
Spring GDS has helped businesses with international shipping needs since 2001. We specialise in finding the most efficient and hassle-free delivery solutions, using our creative expertise in cross-border logistics. Our goal is to make it easy for you to reach customers anywhere in the world.
After this apprenticeship
Possibility of a full-time role after the completion of the Apprenticeship.
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000332636.
Apply now
Closes in 31 days (Tuesday 2 September 2025)
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