Customer Service Apprentice

NEC SOFTWARE SOLUTIONS UK LIMITED

Hartlepool (TS24 7BT)

Closes in 2 days (Monday 4 August 2025)

Posted on 18 July 2025

Print

Contents

Summary

An opportunity for an individual with a hard-working, proactive approach to work, who can think outside the box, use initiative, collaborate to drive success. The role is with the Entitlement Services Revenues and Benefits Team, supporting delivery of our discount review services, handling calls and back-office administration.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm including time in College

37 hours 30 minutes a week

Start date

Monday 18 August 2025

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Business Fundamentals: 

  • Maintain excellent levels of attendance and punctuality. 
    Attend regular training and development sessions with an assigned mentor. 
  • Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Customer Service.
  • Ensure NEC’s policies and procedures are understood and adhered to. 
  • Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship. 
  • Develop strong written and verbal communication and administrative skills whilst dealing with a range of internal and external stakeholders.   
  • A chance to become a well-rounded member of the team with training in the administration of Council Tax, customer service and any other initiatives aimed at supporting the needs of our local government partners, and NEC’s Entitlement Services portfolio. 
  • You will have the opportunity to work alongside a diverse team of skilled individuals. 
  • You will be given the necessary training and development to distinguish yourself early in your career with NEC. 
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation. 
  • A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees. 
  • An opportunity through hard work and commitment to move through the NEC Academy Scheme. 

Where you'll work

Northgate House
Lynne Street
Hartlepool
TS24 7BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Reporting to the Service Manager, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services.
  • Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services.
  • Training provided will be on the job training either remotely or in the Hartlepool office with a Senior member of the team.

Requirements

Essential qualifications

GCSE in:

  • Maths and English (grade 4)
  • Science (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

Other requirements

Good keyboard skills and able to use Microsoft Excel and Word

About this employer

Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Discover more at www.necsws.com

http://www.necsws.com (opens in new tab)

After this apprenticeship

  • Once successful completion of the apprenticeship role, this will open future opportunities within NEC and our wide range of other services.

Ask a question

The contact for this apprenticeship is:

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC1000332588.

Apply now

Closes in 2 days (Monday 4 August 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.