Office Support Apprenticeship
Devon County Council
Devon (EX2 7NL)
Closes in 2 days (Monday 4 August 2025)
Posted on 18 July 2025
Contents
Summary
Start your career journey with Peninsula Pensions and get paid to learn, grow, and make a real impact. This is an 18-month apprenticeship, starting in September, with full training and support throughout. While the apprenticeship is just the beginning, we hope it will lead to a contracted role within the Pensions team for the right candidate.
- Wage
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£24,027 a year
Check minimum wage rates (opens in new tab)
£24,027 - £24,404 per annum
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9am-5pm with the option of flexible working once trained, so you can balance work and life.
37 hours a week
- Start date
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Monday 15 September 2025
- Duration
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1 year 6 months
- Positions available
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3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Technical & Training – build your knowledge of pensions, gain an understanding of payroll processes, and learn how to support others through training and guidance.
Member Services – get hands-on with a wide range of pension administration tasks and calculations, giving you a strong understanding of how pensions work overall.
Employer & Communications – supports clear, effective communication and helps real people—employers and members—understand their pension options and responsibilities.
You’ll also gain practical office experience through tasks like post handling, scanning, and indexing.
And you won’t be doing it alone—you’ll be based in an office full of friendly, supportive colleagues who are always happy to help and share their knowledge.
Where you'll work
Great Moor House
Bittern Road
Exeter
Devon
EX2 7NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EXETER COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at Exeter College. Typically, the apprentice will attend the Exeter College site once a week (Mon-Fri) to attend lessons.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Why choose us? You’ll be part of a welcoming team that’s here to help you succeed. Whether you’re fresh out of school or looking for a new direction, this is your opportunity to build a career with purpose, confidence, and support. Don’t wait—step into your future today.
About this employer
At Devon County Council, we work together to improve life across Devon for everyone. We want to create a place that people enjoy living in, as well as a place that you enjoy working.
https://www.devon.gov.uk/workingfordevon/ (opens in new tab)
Company benefits
25 days of annual leave (plus bank holidays). Full training and support from a friendly, experienced team. A nationally recognised qualification. Access to staff benefits including discounts, wellbeing support, and a pension scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
We hope that this apprenticeship will lead to a contracted or permanent role within the Pensions team for the right candidate.
Ask a question
The contact for this apprenticeship is:
Devon County Council
Kate Simpson
kate.simpson@devon.gov.uk
The reference code for this apprenticeship is VAC1000332557.
Apply now
Closes in 2 days (Monday 4 August 2025)
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