Apprentice Estate Agent

Jark (Ipswich) Ltd

Suffolk (IP1 1BQ)

Closes in 17 days (Tuesday 19 August 2025 at 11:59pm)

Posted on 18 July 2025

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Summary

You'll learn the ins and outs of property sales and lettings, build strong customer service skills, and grow your confidence in a fast-paced, people-focused industry. If you're motivated, personable, and eager to start a rewarding career in property, this is the perfect first step.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 6.00pm.

40 hours a week

Start date

Wednesday 20 August 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To register applicants in the database.
  • To manage the database with regular contact to purge redundant applicants.
  • To book viewings by calling the database and property matching, as well as downloading email and web leads, and requesting viewings.
  • Obtaining regular feedback from viewings.
  • Conduct property viewings.
  • Prospecting - by calling the database of local property owners with potential property to sell and booking valuations.
  • Prospecting - generate a tout list obtained by tracking properties that have been on the market with other agents for a period and not sold.
  • Generate a to-do list by obtaining addresses of the tracked properties and send letters periodically to the property owners to gain their instructions.
  • Prospecting - by dropping door-to-door leaflets in specific areas, on roads where we have recently sold and to properties that have been on the market with other agents or withdrawn from the market.
  • Various administrative tasks to support the sales team, including printing and franking letters for posting, archiving, and filing.
  • Front office - to meet and greet potential clients who come into the office and register their details on the system for sale or let. Print and hand out brochures to applicants visiting the office.
  • Take part in the morning sales meetings and diary management for the day.
  • Adhere to company policies and procedures and use of company systems on the pc and paper forms, including any requirements for money laundering and GDPR.

Where you'll work

11 Butter Market
Ipswich
Suffolk
IP1 1BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Initiative
  • Patience

About this employer

operated independent estate agency specializing in residential property sales, lettings, and property management. With deep roots in the community, we pride ourselves on providing a personal, tailored service that larger chains often can’t match. Our experienced team offers expert advice, local market knowledge, and a commitment to guiding clients through every step of their property journey with transparency and integrity.

After this apprenticeship

Upon successful completion of the apprenticeship, a full-time position will be available for the right candidate.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Sam Stokoe

sam@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000332547.

Apply now

Closes in 17 days (Tuesday 19 August 2025 at 11:59pm)

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