Business & Marketing Support Apprentice
MUSTARD ENTERPRISES LIMITED
BRISTOL (BS1 5BN)
Closes on Friday 29 August 2025
Posted on 16 July 2025
Contents
Summary
A wide-ranging and diverse opportunity to join the marketing and support department of a busy SME recruitment business in Bristol.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday - 40 hours a week.
Attending college 1 day per week at our Filton Campus. Times to be confirmed.
40 hours a week
- Start date
-
Monday 22 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Mustard are a B-Corp creative recruitment business. We are headquartered in Bristol but operate globally, servicing the creative industries. We have 6 distinct divisions:
BE – Built Environment, Architecture
ID – Interior Design
MD – Marketing & Design
XP – Events, Exhibitions & Experiential
FX – VFX, TV, Film & Gaming
TD – Technology & Development
We are looking for an ambitious, diligent and adaptable person with a positive outlook to join our back office team as an apprentice in a wide-ranging job covering various aspects of business support and marketing. A great way to learn how an SME runs and operates which will give a huge variety of transferrable skills including communication, time management and being a part of a team.
Business Support
- Office administration – maintaining a clean and tidy workspace, welcoming guests onto site, preparing hot drinks for guests and team members, loading/emptying dishwashers.
- Timesheet / Invoicing support – learning how to use timesheet platform to manage portfolio of 40-50 remote contract workers.
- Sending contracts for e-signing via Adobe Sign.
- Answering the main phone line, forwarding phone calls on to the relevant consultants / team members, taking messages.
- Dealing with inbound job applications, fielding queries via email and logging appropriately within our CRM.
- Provide holiday cover within finance and administration team.
Marketing
- Social Media – content creation, scheduling posts across multiple channels including Linkedin, Instagram, X and TikTok.
- Email marketing – writing emails, curating lists, checking GDPR consent and data hygiene.
- Updating marketing support and pitch documents according to brand guidelines using templates in Canva and Adobe Indesign.
Where you'll work
THE TRAMSHED
25 LOWER PARK ROW
BRISTOL
BS1 5BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The training will be delivered by SGS College, Filton and the apprenticeship is delivered over 15 months with an additional 3-month
End Point Assessment.
In addition to the Knowledge Skills and Behaviours set out in the apprenticeship standard, SGS College will also embed a City and Guilds Diploma in business administration.
This covers the following mandatory units:
- Principles of business administration
- Personal and professional development
- Managing performance
- Your organisation
- Communication in a business environment
- Project management
- ICT for business
In addition, learners will be required to select one relevant optional unit.
More training information:
- Throughout the course, the apprentice will be working on their portfolio and new learning in the workplace. As well as managing a project to improve a process in their work environment. This will prepare them for their EPA by allowing them to document their skills, experiences, and achievements, creating a showcase of their professional development and knowledge in real-world scenarios.
- The diploma in business administration and knowledge set out in the apprenticeship standard is delivered through 10 classroom-based lessons. During this time, the knowledge for the diploma and the standard will be delivered face to face. The apprentice will be required to attend college one day a week during this period.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
23 staff, buzzy and noisy office based in city centre in Bristol. Regular social gatherings, activity days and sometimes overseas trips. We partner with local charities and fundraise regularly with bake sales and other events. Fast-paced environment, no 2 days are ever the same.
http://www.mustardjobs.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Full-time job at Mustard upon successful completion of apprenticeship as either Business Support or Marketing Executive.
Ask a question
The contact for this apprenticeship is:
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Amy Archer
Amy.archer@sgscol.ac.uk
01179092202
The reference code for this apprenticeship is VAC1000331879.
Apply now
Closes on Friday 29 August 2025
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