ICT Apprentice
OREAN PERSONAL CARE LTD
CLECKHEATON (BD19 4TT)
Closes on Sunday 14 September 2025
Posted on 31 July 2025
Contents
Summary
The IT Apprentice will provide technical support, maintain hardware and software whilst assisting with trouble shooting, in connection with a structured and practical pathway into the IT industry.
- Wage
-
£19,500 a year
Check minimum wage rates (opens in new tab)
There is a annual pay review every year and takes place in January.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 8:30 4:30
40 hours a week
- Start date
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Tuesday 30 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with day-to-day IT support tasks for staff across the organisation
- Help set up and maintain hardware such as desktops, laptops, and printers
- Support software installations, updates, and troubleshooting
- Provide basic network support, including connectivity checks and cabling
- Assist with user account management, access permissions, and security settings
- Monitor and support internal systems to ensure reliability and performance
- Maintain and update IT inventory records, including hardware and software assets
- Respond to technical queries and escalate issues when necessary
- Work under supervision to ensure IT systems run efficiently and securely
- To follow and embed the core company values – Collaboration, Ambition, Expertise, Agility & Integrity.
- Any other duties as required.
Where you'll work
UNIT E1
STUBSBECK LANE WEST 26
INDUSTRIAL ESTATE
CLECKHEATON
BD19 4TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The succesfful candidate will attend Kirklees College in Huddersfield 1 day per week tbc
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Eager to learn
About this employer
We are a UK and USA-based private-label cosmetic formulator & manufacturer. We’re experts in premium skincare, haircare and loads more. We have an award-winning reputation for quality, value & service and have operated for over 20 years. We pride ourselves on being able to create, produce, package, and distribute high-performance products whilst maintaining long-lasting relationships with our clients. With sites in West Yorkshire in the UK and Hobart, Indiana, in the US, we have over 200 people working together to Build Beauty Better. We are proud of our talented workforce, who go above and beyond to support some of the world’s most exciting beauty brands. We celebrate the diversity of our community and are committed to ensuring everyone feels included, respected and able to contribute.
https://weareorean.com/ (opens in new tab)
Company benefits
Five weeks of annual leave, workplace pension, life assurance, private health cover, paid volunteering day, Company Shop membership, staff events, canteen, free tea and coffee, 40% off Nuffield Gym Membership or Hussle Gym Membership. Free fruit.
After this apprenticeship
after succesful completion of the apprenticeship you can apply for fulltime position.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Tom
apprenticeships@kirkleescollege.ac.uk
01484 437070
The reference code for this apprenticeship is VAC1000331704.
Apply now
Closes on Sunday 14 September 2025
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