IT Solutions Apprentice
Wise Origin
Birmingham (B21 8HH)
Closes in 17 days (Tuesday 5 August 2025 at 11:59pm)
Posted on 15 July 2025
Contents
Summary
We’re looking for a motivated individual to join our IT team as an Apprentice IT Support Technician. This is a great opportunity to gain hands-on experience while working towards a recognised IT qualification. Apply Now!
- Wage
-
£15,311.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday 8am – 3:48pm.
39 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our vibrant Catholic schools in Birmingham: Saint John Wall Catholic Secondary School and St Patrick and St Edmund’s Catholic Primary School.
This is a unique opportunity to gain hands-on experience across both primary and secondary educational settings within a diverse, multicultural, and faith-led community.
Saint John Wall is a dynamic secondary school committed to preparing young people for life through faith and learning.
St Patrick and St Edmund’s is a two-form entry Catholic primary school, located on a split site in the heart of Birmingham, serving the Ladywood/Winson Green area.
Both schools share a commitment to high-quality education grounded in Catholic values and a strong sense of community.
As an apprentice, you will:
- Support the day-to-day operation of IT systems and services
- Assist staff and students with technical issues
- Help maintain and troubleshoot hardware and software
- Contribute to ongoing improvements of the school’s digital infrastructure
This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
- Provide first-line support for IT issues and service requests through the central helpdesk
- Install, configure, and maintain hardware, software, and network systems
- Troubleshoot technical problems to minimise downtime and ensure operational continuity
- Ensure stable and secure network and internet connectivity across the school
- Manage user accounts and permissions across school systems and networks
- Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations
- Assist staff and students with IT-related queries, providing guidance and basic training where necessary
- Participate in IT projects, including system upgrades and technology rollouts
Where you'll work
Oxhill Road
Birmingham
B21 8HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade A-C or 4-9)
- Maths (grade A-C or 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Desirable: Full UK driving licence (useful for multi-site support but not essential). Willingness and flexibility to occasionally support school events outside of normal working hours (e.g. parents' evenings, performances).
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
After this apprenticeship
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
- Network or Systems Administration
- Cyber Security
- Cloud Computing
- IT Project Management
- Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC1000331683.
Apply now
Closes in 17 days (Tuesday 5 August 2025 at 11:59pm)
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