IT Solutions Apprentice
Wise Origin
London (E17 6HL)
Closes in 15 days (Tuesday 5 August 2025 at 11:59pm)
Posted on 15 July 2025
Contents
Summary
Big Creative Academy is a specialist creative arts college for 16–19-year-olds. We’re looking for a motivated individual to join our IT team as an Apprentice IT Support Technician. This is a great opportunity to gain hands-on experience while working towards a recognised IT qualification. Apply Now!
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Thursday 9am - 5pm
Friday 9am - 2pm
37 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Support the IT team in delivering technical assistance to staff and students
- Learn and develop skills in IT support, infrastructure, and digital tools
- Provide excellent customer service and help ensure the smooth running of IT systems
Main Duties:
- Assist in setting up and maintaining classroom and office IT equipment (e.g., PCs, projectors, printers)
- Learn to troubleshoot basic hardware and software issues
- Help manage the IT asset register and equipment logs
- Support staff and students with password resets and account setups
- Shadow and assist in administering Office 365 and Google Workspace
- Help maintain photocopiers and AV equipment
- Participate in maintenance tasks during school holidays
- Respond to IT support requests under supervision and escalate when needed
- Contribute to the creation of user guides and documentation
- Attend training sessions and complete apprenticeship coursework
Where you'll work
38 Clifton Avenue
London
E17 6HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade A-C or 4-9)
- Maths (grade A-C or 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
After this apprenticeship
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
- Network or Systems Administration
- Cyber Security
- Cloud Computing
- IT Project Management
- Digital Infrastructure
- You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC1000331643.
Apply now
Closes in 15 days (Tuesday 5 August 2025 at 11:59pm)
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