Customer Service Apprenticeship L3

Summary

We are seeking an enthusiastic Trainee Estate Agent to join our dynamic team and gain hands-on experience in both sales and lettings. This is an excellent opportunity to develop a career in property with full training and ongoing support.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

N/A

Training course

Customer service specialist (level 3)

Hours

Monday to Friday Hours tbc at interview.

30 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Assisting with residential property sales and lettings processes
Preparing and marketing properties for sale and rent (including online listings and brochures)
Booking and conducting property viewings for buyers and prospective tenants
Handling enquiries via phone, email, and in-person, providing excellent customer service
Supporting negotiations between buyers, sellers, landlords, and tenants
Assisting with tenancy referencing and lease documentation
Maintaining and updating accurate client and property records
Supporting the team with sales progression, renewals, and compliance tasks
Learning how to generate property valuations and source new business opportunities

Where you'll work

234 Bawtry Road
Wickersley
Rotherham
S66 1AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SCL EDUCATION & TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

The apprentice will complete a L3 Customer service specialist qualification, they will get full on the job training with the employer as well as support from their SCL trainer, they will receive 20% off the job training per week.

Requirements

Essential qualifications

GCSE in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Customer care skills
IT skills
Communication skills
Presentation skills
Team working

Other requirements

N/A

About this company

About Crucible Homes At Crucible Homes, we pride ourselves on delivering exceptional service founded on Knowledge, Trust, Integrity, Commitment, and Passion. As a respected estate agency, we support clients through one of life’s biggest milestones—whether buying, selling, letting, or renting property.

After this apprenticeship

The apprentice can progress within the company once they have completed their Customer Service Specialist L3 . They might want to complete a team leader qualification.

Ask a question

The contact for this apprenticeship is: