Apprentice Supply Chain Coordinator and Sales Order Processor

Summary

We are looking for an enthusiastic and detail-oriented individual to join our team as a Procurement & Order Processing Coordinator. You will play a key part in supporting our supplier order process, ensuring that purchase orders are tracked, followed up, and delivered on time.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8.30am - 5.00pm or 8.00am - 4.30pm, with 30 minutes lunch break.

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an excellent opportunity for someone looking to develop a career in supply chain, procurement, or technical order management.
You will work closely with our experienced Technical Order Processor to learn their responsibilities and provide essential support – including holiday cover when required.

Key responsibilities:

Learn to manage and track live supplier purchase orders through to on-time delivery
Communicate with suppliers to follow up on order progress and resolve delivery issues
Support the Technical Order Processor in handling technical customer orders
Help maintain accurate order records and system updates
Cover key tasks during team member absences to ensure smooth operation
Work closely with internal teams to ensure customer expectations are met

What we’re looking for:

A motivated and proactive approach to learning
Excellent attention to detail and organisational skills
Strong communication skills, both written and verbal
Willingness to work in a fast-paced environment and take ownership of tasks

Why join us?:

Full training and mentoring provided
Supportive team environment with opportunities for growth
The chance to develop a strong foundation in procurement, order processing, and supply chain operations

Where you'll work

UNIT 3B DRONFIELD IND ESTATE
CALLYWHITE LANE
DRONFIELD
S18 2XR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Microsoft Office

About this company

At West Special Fasteners, we are experts in working with stainless steel, high-performance alloys, and metals, delivering tailored fastening solutions for industries worldwide. Our products embody precision, durability, and a commitment to exceeding the most stringent industry standards. Whether it’s stainless steels, nickel-based alloys, or titanium, we combine innovation and craftsmanship to meet the demands of the most challenging applications. Located centrally in the UK, our advanced manufacturing facility seamlessly integrates state-of-the-art technology with expert craftsmanship. Our hot forging capabilities, CNC machining, and full range of manual and automated lathes ensure that each fastener we produce is crafted to exact specifications. Our dedication to quality and consistency sets us apart as a trusted partner, ensuring that your project is supported with the finest fasteners, designed to perform in the toughest conditions. At West Special Fasteners, we take pride in offering customised solutions, unparalleled customer service, and a diverse product range. Our extensive experience across industries allows us to address unique project requirements and deliver fasteners engineered for performance

https://www.westspecialfasteners.co.uk/ (opens in new tab)

Company benefits

Eligible for company bonuses up to two times per year if the company is doing well. A company pension from the age of 22. Increased holiday entitlement with continued service.

After this apprenticeship

If successful, the candidate will be given a full time position to carry out the above mentioned tasks

Ask a question

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