Receptionist / Administrator Apprentice

Summary

We are looking for an enthusiastic person to join our small team. Apprentices will learn both through external training and within their role competencies such as communication, IT proficiency, time management and decision-making, while supporting the firm and interacting with other staff, clients, solicitors and third parties.

Wage

£15,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday. 9am - 5pm

32 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As receptionist the apprentice will be the first port of call for people calling and visiting the office.

The apprentice will also deal with:

Administrative tasks
Preparation of documents
Opening files and preparing letters using the case management system
Providing updates as required, by telephone, face to face, and by email

Where you'll work

29 Market Square
Bicester
OX26 6AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

OXFORD PROFESSIONAL EDUCATION GROUP LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The apprentice will study with Oxford Professional Education and attend online workshops. The apprentice will be supported by an allocated trainer throughout their apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4+ (A-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

Lee Chadwick Solicitors LLP currently has 4 branches across Oxfordshire.

http://www.lee-chadwick.co.uk (opens in new tab)

After this apprenticeship

Career progression will likely be available, most likely in the direction of office management/marketing, although longer term prospects may include some legal training and qualification for an apprentice with the appropriate skills.

Ask a question

The contact for this apprenticeship is: