IT Coordinator Apprentice

Summary

As our new IT Coordinator, reporting to the IT Service Manager, you'll own all IT administrative tasks. You'll be key in organising, supporting, and coordinating projects for the IT team and the wider business. You'll consistently demonstrate outstanding customer service, professionalism, and a firm grasp of service management principles.

Wage

£27,000 a year

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25 days holiday plus bank holidays, Discount at our restaurants and stores, Pension 3%, Employee Assistance Programme, Wagestream, Bonus

Training course

Information communications technician (level 3)

Hours

Monday to Friday, 9:00am-5:30pm.

37 hours 30 minutes a week

Start date

Sunday 17 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role, you'll be instrumental in ensuring our IT operations run smoothly across the entire Azzurri Group. Your responsibilities will include:

New Site IT Management: Oversee all IT aspects of new restaurant openings and existing site transformations, ensuring seamless technology integration, whilst heavily supporting our engineering team on site.
Onboarding & Offboarding: Manage IT provisions for new hires and leavers, from account setup to equipment retrieval.
IT Procurement & Project Coordination: Play a key role in IT procurement processes and coordinate various IT projects, ensuring timely and efficient execution.
Essential IT Support: Provide crucial IT support to both our head office and restaurant teams, troubleshooting issues and offering solutions that keep our operations running efficiently.
Travel: This position requires travel for new restaurant openings and transformations.

Where you'll work

3rd Floor Capital House
25 Chapel Street
London
NW1 5DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The apprenticeship will be run in conjunction with a recognised IT training provider who will support both your technical and personal development needs
You will achieve the Level 3 Infrastructure Technician Apprenticeship
Functional Skills in English and maths if required
Training is delivered online by Estio

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

Other requirements

We are looking for: Strong communication skills. Approachable, genuine & reliable. Delivering stuff on point, respect deadlines and make sure the details are taken care of. Communicate across teams to make sure we deliver the best as a business. Own the problem & look for solutions. Prioritise our work always putting the customer first.

About this company

The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full service brands, Zizzi and ASK Italian; the UK’s leading quick-service Italian, Coco di Mama; Ireland’s renowned fast-casual Mexican chain, Boojum; and most recently the world famous, ‘mind-blowing’ fried chicken brand, Dave’s Hot Chicken. We also own Openr, an innovative tech start-up providing a product, pricing and order management technology platform. We employ over 5,000 people and serve over 20 million meals per year. We’re on a mission to build better food businesses that sustain happy, healthy lives – serving better, with food businesses that nourish the needs of our people, our customers, our partners, and our planet.

https://www.azzurrigroup.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once the program is complete we hope the successful candidate will have the opportunity to progress into a permanent role within our IT team.

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