Business Administration Apprentice

Ferryhill and Chilton Medical Practice

CO DURHAM (DL17 8JJ)

Closes in 13 days (Sunday 27 July 2025 at 11:59pm)

Posted on 11 July 2025

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Summary

We are looking to recruit an enthusiastic individual to work in a busy reception in a Medical Practice. The role will involve greeting people in a professional and courteous manner, undertaking a variety of reception duties to assist in the smooth running of the Practice.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
38 hours a week between the hours of 8:00am – 6:00pm with 30mins for lunch. Mon-Fri.

38 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Receptionists will:

  • Greet people in a professional and courteous manner
  • Pass on relevant information and answer queries
  • Assist people to access the services they need
  • Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities in line with Practice policies and procedures:

  • Answer the telephone as a priority
  • Book/cancel appointments
  • Take messages accurately and pass on in a timely manner
  • Organise home visit requests
  • Deal with general enquiries and complaints
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Organise translators
  • Respond to the needs of GPs and Nurses to enable efficient clinics
  • Input and extract information from the Practice computer system
  • Update the clinical system with information eg smoking, ethnicity
  • Action change of address notification
  • Any other filing, record keeping and distribution of documents as appropriate
  • Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
  • Fully utilise SystmOne and other IT systems
  • Monitor and check tasks and workflows
  • Communicate effectively with the reception team to ensure policies and procedures are kept up to date
  • Keep directories and data bases up to date to ensure an efficient workflow
  • Resolve job related issues, including patient documentation and help resolve minor problems
  • Photocopying
  • Dealing with mail internal and external
  • Attend meetings when required
  • To work safely at all times in accordance with legislation and Practice policies and procedures
  • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
  • Any other reasonable duties requested by the Practice Manager or GP
  • This list is not exhaustive

Where you'll work

THE SURGERY
DURHAM ROAD
FERRYHILL
CO DURHAM
DL17 8JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will spend their 38 weekly hours in the workplace with 6 hours set aside for college work set by their Assessor.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 / A*-C / Level 2)
  • Maths (grade 9-4 / A*-C / Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Enthusiasm to learn

About this company

Busy medical practice based in Ferryhill.

https://www.ferryhillandchilton.nhs.uk/ (opens in new tab)

Company benefits

NHS Pension

After this apprenticeship

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000331141.

Apply now

Closes in 13 days (Sunday 27 July 2025 at 11:59pm)

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