Apprentice Business Administrator

Summary

We are looking to recruit an Apprentice to join our friendly team in Manchester. You will become part of a team that provides careers support to 16–18-year-olds who are not in education, employment or training (NEET), helping them to identify their career ambitions & move into fulfilling work & training.

Wage

£14,352 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday.

35 hours a week

Start date

Thursday 28 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will produce jobs and training bulletins that can be shared with our client group and partners, highlighting the range of fantastic opportunities available for the young people of Manchester.

You will support our team in the work that we do across the city and work closely with colleagues in partner organisations to help improve outcomes for young people. This will involve monitoring our service inbox, answering phone calls to the office, triaging referrals into the service and working closely with service leads to ensure that support is provided to NEET young people in the city.

This also will involve direct contact with young people, their parents/carers, and a range of professionals from support services, training providers and employers across the city, so excellent communication skills are essential, as is the ability to travel independently.

Completion of a Level 3 Business Administration qualification will be expected, and you will be supported to achieve this as part of your role and given time to complete assignments.

Where you'll work

The Millennium Powerhouse
140 Raby Street
Moss Side
Manchester
M14 4SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Career Connect is a charity making a huge difference to the lives of young people, adults and families by providing support services that help them turn career ambitions into reality. We believe in a society where every individual realises their full potential and we aim to drive social mobility by enabling more people to access and succeed in education, training and employment.

https://careerconnect.org.uk/ (opens in new tab)

Company benefits

We offer a range of benefits from Flexi Time. Perkbox. Flu Jabs/glasses vouchers. Travel to work scheme inc cycle scheme. Employee Assistance Programme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We hope that our apprenices will move into the next level role of Engagement Worker and then Coach.

Ask a question

The contact for this apprenticeship is:

CAREER CONNECT

Sean McLaughlin

sean.mclaughlin@careerconnect.org.uk

07896292622

The reference code for this apprenticeship is VAC1000331099.

Apply now

Closes in 16 days (Monday 28 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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