Medical Receptionist Apprentice

Summary

An exciting opportunity to join Victoria Road Surgery as an Apprentice Medical Receptionist. The successful applicant will undertake a wide variety of Reception duties supporting patients and healthcare professionals.

Wage

£12,563.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday-Friday (pattern of work to be agreed but will be over 4 days with one non-working day). Please note sometimes your pattern of work may include an 8am start or a 7pm finish.

32 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful applicant will be required to work as a key member of our staff on a variety of reception and related administrative tasks.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn. The role of receptionist is fast paced and dynamic and requires focus and sometimes thinking ‘outside of the box’ to solve problems. Receptionists need to be polite, friendly and resilient too as sometimes patients are anxious and shall we say demanding! In return we can offer you comprehensive training, a friendly and supportive working environment, and the opportunity to be part of a team that values excellent patient service.

Duties will include:

To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols.
To process a wide variety of appointment requests from patients according to policy, whether the requests are by telephone, in person, via tasks from doctors and nurses or through patient online messaging.
Re-filling reception printers and other small housekeeping jobs
Making doctors tea and coffee (as part of a rota for this)
Keeping patient information strictly confidential

Where you'll work

82 VICTORIA ROAD
LOWESTOFT
NR33 9LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math's (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental
Patience
Physical fitness

About this company

The surgery looks after 10,500 patients in the local area with a large team of doctors, nurse practitioners and healthcare assistants. Victoria Road Surgery is part of Lowestoft Primary Care Network and delivers additional services such as physiotherapy, social prescribing and mental health services to Lowestoft patients as well as providing certain evening and early morning appointments that any Lowestoft patient can access. The surgery trains doctors, nurses and medical students. The clinicians at the surgery are supported by an experienced administrative and secretarial team and the excellent Reception team.

https://www.victoriaroadsurgery.nhs.uk/ (opens in new tab)

After this apprenticeship

Potential employment of 30 – 37 hours per week on successful completion of apprenticeship.

Ask a question

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