Apprentice Administrator

Summary

We're looking for a reliable and motivated apprentice administrator who can help with the day to day running of our clinic.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday–Friday mix of early (start at 8 am) and late (finish at 8 pm) shifts. Alternate Saturday mornings.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be supported by our administration manager and your day will include a bit of everything:

Welcoming and checking in patients
Answering phone calls and handling enquiries
Managing bookings and the clinic diary
Dealing with cancellations and rebookings
Handling invoices, accounts, and insurance claims
Arranging end-of-year accounts for the company accountant
Ordering stock
Assisting in compiling KPIs
Supporting our physios and podiatrists with smooth operation
Assisting the Company Director with administrative tasks

Where you'll work

24 Tallon Road
Hutton
Brentwood
CM13 1TE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math's (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Non judgemental
Patience

Other requirements

There will be days and times where the successful applicant will be working alone without the administration manager, but only when we feel they are confident and able to do so.

About this company

At Sports and Spinal Physio, we’re a busy, friendly physiotherapy and podiatry clinic based in a Fitness Club in Hutton, near Shenfield Essex. We help active people stay pain-free, mobile, and performing at their best. Our team is professional but fun, with a great sense of camaraderie.

https://sportsandspinalphysio.co.uk/ (opens in new tab)

Company benefits

Flexible hours (we understand work-life balance) Free or discounted gym access A friendly, supportive team environment Social events Christmas eve and your birthday off Occasional cake (and definitely coffee) Opportunities to grow as we grow

After this apprenticeship

Permanent employment opportunity after successful completion of the apprenticeship
Support with further training and qualifications in business administration, customer service, or healthcare support
Opportunity to develop skills in marketing, finance, and clinical operations
Involvement in digital projects, such as social media, systems improvement, or reporting
Long-term career path in healthcare, physiotherapy, or allied health professions

Ask a question

The contact for this apprenticeship is: