Digital Community Manager Apprentice

Summary

You’ll play a key role in building, nurturing, and growing online communities that align with our brand, products, and values. You’ll contribute to digital marketing strategies, engage with our customer base across various platforms, and help ensure our online presence supports business growth and customer satisfaction.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Salary is between £15,000 & £18,000 per annum

Training course

Digital community manager (level 4)

Hours

Monday to Friday, 9.00am - 5.00pm. May work some evenings and weekends depending on the project. Any time spent working during this time will be will be deduct from your normal working hours.

35 hours a week

Start date

Monday 8 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Develop, manage, and moderate our digital communities (e.g. Facebook Groups, Instagram, YouTube, and specialist forums).
Create engaging, on-brand content including posts, stories, reels, blogs, and newsletters to encourage interaction and growth.
Monitor and report on community engagement metrics using tools such as Google Analytics, Meta Business Suite, and others.
Support campaigns and product launches through digital community activation and engagement.
Respond to community questions, comments, and messages in a timely and professional manner.
Identify key community trends, feedback, and opportunities to shape content and communications strategies.
Collaborate with our Marketing, Customer Service, and Product teams to align community initiatives with wider business goals.
Stay current on digital trends, community management best practices, and industry developments.

Where you'll work

Marine Workshops
Newhaven
BN9 0ER

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JGA LIMITED

Your training course

Digital community manager (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
Listen, assess, engage and react appropriately to an online situation or requests from the online community.
Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
Analyse, interpret and evaluate the information and ideas that are raised by the online community.
Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
Deliver effective written communication when messaging the online community via forums and online media channels.
Use data analytics created by software packages and community tools dashboards to create reports for internal use
Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
Ability to manage conflict positively.
Analyse and evaluate the information created by data analytics to review the effectives of their actions
Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
Listen, assess, engage and react appropriately to an online situation or requests from the online community.
Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
Analyse, interpret and evaluate the information and ideas that are raised by the online community.
Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
Deliver effective written communication when messaging the online community via forums and online media channels.
Use data analytics created by software packages and community tools dashboards to create reports for internal use
Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
Ability to manage conflict positively.
Analyse and evaluate the information created by data analytics to review the effectives of their actions

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C or Above)
Maths (grade 4 / C or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

• Some knowledge of chemistry or engineering concepts (formally or informally) • Experience growing a social account (personal, brand, or school project) • Comfortable filming or being on camera for short videos or event content • Familiar with car communities, shows, or online forums (e.g., Reddit, Discord, etc.) • Enthusiasm for motorcycles & DIY

About this company

Lanoguard is a growing UK-based business specialising in rustproofing and protective products for vehicles, marine, and industrial applications. We make and ship everything in-house, ensuring high quality and personal service. We're a small, friendly and supportive team full.

http://www.lanoguard.co.uk (opens in new tab)

After this apprenticeship

To remain in the role and then dependant on the the business needs at the time progress into other roles.

Ask a question

The contact for this apprenticeship is:

JGA LIMITED

jobs@lanoguard.co.uk

The reference code for this apprenticeship is VAC1000330674.

Apply now

Closes in 29 days (Friday 8 August 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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