Internal Sales Executive Apprenticeship

Summary

Are you finishing your A-Levels and looking for your first step into a professional career? Do you want a role where you can learn, grow, and make a real impact? If so, this opportunity could be perfect for you! Join our friendly and growing office in Thatcham, where you’ll start your career as an Internal Sales Executive / Sales Engineer.

Wage

£23,000 a year

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There is some flexibility with the salary, depending on experience and there is a bonus scheme offered.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 37.5 hours a week, between the hours of 8.30am - 5.30pm, to be agreed at interview.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We’re offering a full-time role at our friendly and growing Thatcham office, where you’ll start your career as an Internal Sales Executive / Sales Engineer. This is an entry-level role with full training provided – so no previous experience is needed!

You'll work closely with our Sales and Operations teams, speaking with new and existing customers by phone and email, helping them find the right solutions. As you gain confidence and experience, there’s the opportunity to move into a more senior external sales role in the future.

What You’ll Be Doing

Talking to customers and helping them with their needs
Building relationships and learning how to generate new business
Managing your own accounts and helping the wider sales team
Keeping track of everything using our simple online systems
Working towards team and personal targets – with support along the way

Where you'll work

UNIT 2
BERKSHIRE BUSINESS CENTRE BE
THATCHAM
BERKSHIRE
RG19 4EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You would work towards the Customer Service Practitioner Standard, attending group training at WBTC one day a month and with a 1-1 monthy training and review meeting.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Positive attitude

About this company

Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user. Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited. IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company. Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out. We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.

https://i-groupuk.com/ (opens in new tab)

Company benefits

• Casual dress • Company pension • Free flu jabs • Free parking • Sick pay

After this apprenticeship

IGS encourage and support career progression and personal development.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC1000330422.

Apply now

Closes in 20 days (Friday 1 August 2025 at 11:59pm)

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