Customer Support Apprentice
MINI-CAM LIMITED
Little Hulton (M38 9PU)
Closes in 23 days (Thursday 31 July 2025 at 11:59pm)
Posted on 7 July 2025
Contents
Summary
Minicam are recruiting a Customer Support Apprentice to work as part of a busy customer support team, assisting in the running of the Company’s Administrative functions and the day to day running of the office. The role offers lots of variety with the opportunity to provide administrative support across Sales, Finance, Purchasing and Facilities.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday: 8:00am - 16:30pm
Friday: 8:00am - 15:15pm
45-minutes unpaid lunch at 12:45pm
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer the telephone - dealing with customers, enquiries, transferring calls and taking messages
- Incoming and outgoing post
- Order and monitor office supplies (stationery/cleaning/Hub)
- Manage and welcome visitors arranging travel and accommodation where necessary
- Maintain accurate and up-to-date customer records.
- Ensure confidentiality and data protection are maintained at all times.
- Provide support and cover to the Customer Support Team assisting with processing orders through to invoicing on Sage200
- Provide contingency support and cover to the Goods In team with the picking and packing of Spare Parts orders.
- Monitoring of the Orders mailbox and responses to queries
- Chase customers for orders numbers
- Book in third party equipment returned for repair
- Tracking shipments and chasing customs documents
Where you'll work
Unit 33
Ravenscraig Road
Little Hulton
M38 9PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WIGAN AND LEIGH COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The training for this apprenticeship will take place entirely in the workplace, with support from an assessor from Wigan & Leigh College.
Training will be done on an ongoing basis, with assignments set through the assessor to be completed in the workplace.
More training information
After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications:
Level 3 Business Administration achieved after 18-months
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 or higher)
- Maths (grade Grade 4 or higher)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Personable
- Approachable
- Compassionate
- Caring
- Understanding
- Thoughtful
Other requirements
• Element of cross cover across the customer support department • Will work at the computer for long periods of time
About this company
Minicam specialise in the design, manufacture and distribution of pipeline inspection systems both in the UK and internationally. In 2021 we acquired Dancutter, a Danish manufacture of robotic cutting equipment and Sewertonics in 2024 who specialise in LED curing solutions for trenchless pipe renovation to form the Minicam Group with the aim of becoming the leading provider of wastewater pipeline inspection and maintenance solutions. Our inspection systems are assembled, tested, and distributed from our purpose-built modern facilities in Salford, near Manchester in the UK, with a satellite site in Austria producing machined components. Halma’s purpose is “Growing a safer, cleaner, healthier future for everyone, every day”.
After this apprenticeship
- Minicam will commit to support the apprentice throughout the duration of their apprenticeship
- Review will take place 3 months in advance of completion to review a permanent position and future aspirations of the individual
Ask a question
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
Kerry Williams
K.williams@wigan-leigh.ac.uk
01942 761851
The reference code for this apprenticeship is VAC1000330288.
Apply now
Closes in 23 days (Thursday 31 July 2025 at 11:59pm)
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