Office Operations Apprentice

Summary

NTG Ebrex is looking for an enthusiastic apprentice to join their team. You'll input data from various sources into a multi-scope system, handle calls and emails, liaise with hauliers regarding arrivals and deliveries, assist with invoicing, and be introduced to Key Performance Indicators (KPIs) as part of your development.

Wage

£16,087 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to Day Tasks

Converse and answer emails and telephone calls
Inputting Data from multiple sources
Liaising with Hauliers regarding arrivals and deliveries
Invoicing

Where you'll work

Unit 1
Liberty Park
Burton Old Road
Lichfield
WS14 9HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 9-4 minimum)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Patience

Other requirements

The applicant must have a keen interest in office administration, a good work ethic, and excellent time keeping.

About this company

NTG Ebrex UK Ltd is a leading provider of tailored logistics solutions, specialising in European road freight. Operating daily groupage services across key European destinations, the company ensures seamless, reliable transport from origin to destination. It offers fast and flexible express transport—including courier services with collections within two hours and premium delivery options —available 24/7/365. The company also provides expert UK customs clearance and comprehensive warehousing across 9,000 pallet locations, maintaining full traceability via its Warehouse Management System and customer portal.

https://ntg.com/country/en/contact/ntg-ebrex-uk-ltd/#road-freight (opens in new tab)

Company benefits

Cycle to work scheme Cashback Health Care Scheme Employee discount scheme Life insurance after 3 months' probation

After this apprenticeship

Upon successful completion of the apprenticeship, there will be a full-time position available at the company with many growth opportunities.

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