Optical Assistant Apprenticeship

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Ledbury (HR8 1BN)

Closes in 13 days (Friday 18 July 2025)

Posted on 4 July 2025

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Summary

At Specsavers, our apprenticeship offers full training in optical products and customer service, with no prior experience required. You’ll learn to handle prescriptions, manage appointments, and follow NHS procedures while working as part of a friendly, supportive team. A great chance to start your career!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Sunday . 37.50 hours per week.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Explore customer needs thoroughly, and approach customers to offer assistance.
  • Good knowledge of Specsavers products, especially single vision lens types and treatments.
  • Understand visual perception and basic visual defects.
  • Analyse prescriptions accurately and dispense single vision lenses accordingly.
  • Book and change customer appointments on the in-store computer system.
  • Operate the till effectively.
  • Understand and apply NHS practices and procedures.
  • Participate in a positive team spirit within the store by actively seeking to improve your own knowledge and skills and participating in training sessions.

 

Where you'll work

3 The Homend
Ledbury
HR8 1BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Physical fitness

About this company

Specsavers Optical Superstores Limited is a UK-registered private limited company and a major trading entity of the global Specsavers Optical Group. With its headquarters in Fareham, the company handles a significant portion of Specsavers' day-to-day optician store operations, supported by a network of directors—many from the founding Perkins family. It contributes to a multi-billion-pound group with a strong workforce, widespread international presence, and compliance frameworks in place for governance and social responsibility.

https://www.specsavers.co.uk/ (opens in new tab)

After this apprenticeship

Full-time position.

Ask a question

The contact for this apprenticeship is:

RIVERSIDE TRAINING LIMITED

The reference code for this apprenticeship is VAC1000330043.

Apply now

Closes in 13 days (Friday 18 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.